Aman Mishra

 JUNE 2022 – TILL NOW 

TECHNOLOGY CONSULTANT, ACCENTURE, GURGRAM 

• Drive initiatives by proactively exploring control deficiencies associated with existing business processes and support models 
• Drive digital adoption of Salesforce CRM globally, provide system administration support, conduct long-term improvement operations, and innovate ways to meet mission goals 
• Partners with stakeholders on multiple levels to describe and present scenarios and requirements both from a business value and technical point of view 
• Understands and has experience operating in an Agile framework, leads backlog grooming sessions and ensure the backlog is visible and clear, leads agile development teams and stand-up meetings. 

JANUARY 2021 – JUNE 2022 

PACKAGE CONSULTANT (SALESFORCE), IBM, PUNE 

• Consultant for implementing requirements for Tableau CRM and Salesforce Service Cloud 
• Involvement in discussions with stakeholders for Tableau CRM and Service Cloud to define various parameters relevant for the implementation 
• Implementing various functionalities for application developed using Salesforce Service Cloud 
• Developing solutions using OOTB options provided by Salesforce like Process Builders, workflow rules and flows 

 AUGUST 2020 – JANUARY 2021 

SRE LEAD, TECHNOLOGY ANALYST, INFOSYS, PUNE 

• Leading a team of 3 to implement a monitoring tool for Salesforce Service Cloud implementation 
• Analyse and recommend tools/platforms for monitoring setup 
• Determine and Define KPIs which are critical for business continuity
• Define process for quick resolution to P1 incidents
• Work on tasks which can be automated through various options available in Salesforce