Amer Zaidi

Experience:

Tide: Team Lead - Jan 2024- Oct 2025 

Team Management:

• Led multiple teams responsible for EDD Reviews, Sanction screening, Transaction Monitoring - for UK and German, Payment Alerts (Perpetrators, Victims, Purchase Scams, HVTs).
• Monitored KPIs and supported the team for optimal performance.
• Managed daily team administration including scheduling, meetings, payroll, hiring, correspondence, and record-keeping.
• Conducted bi-weekly/monthly one-on-one meetings for operational performance and development.
• Performed performance reviews and provided constructive feedback.
• Collaborated with HR on recruitment processes.
• Responsible for payment alert monitoring and fraud prevention initiatives

Operations, Policy and Compliance:

• Managed Enhanced Due Diligence (EDD) for high-risk customers and established Sanction Payment Screening.
• Expert in Transaction Monitoring, Periodic reviews, EDD, Sanctions screening, and CIFAS/Vision.
• Owned and Implemented German market processes and led alert review based on transaction metrics (velocity,volume, value, balance velocity). 
• Instituted new procedures (NOFs, POS paylink pay) and established processes with policies, procedures, and controls to mitigate Adyen Paylink fraud.
• Implemented Controls, rules, thresholds, metrics, and facilitated Adyen Transaction Monitoring migration to India.
• Supervised the implementation of controls, rules, thresholds, and metrics, and facilitated the deployment of Adyen Transaction Monitoring to India.
• Proficient with Adyen's acquiring products (Paylink, POS) products.

Team & Stakeholder Collaboration:

• Migrated German fraud and TM processes and Supervised German Fraud and Member Support teams.
• Presented weekly, bi-weekly, and monthly SLAs and business performance to leadership and various stakeholders. 
• Collaborated effectively with diverse stakeholders.
• Deployed and owned Adyen-Acquiring and German Transaction monitoring processes.

Tide: Analyst and Senior Analyst - Contractor - Aug 2021 - Dec - 2022, Senior Analyst Jan 2023 - Dec-2023

• Performed transaction monitoring for Periodic Review, including EDD on flagged cases.
• Addressed CIFAS hits and cleared backlogs.
• Contributed to Tide projects: Network Analysis, Crypto Transaction Monitoring, and Prohibited Entities.
• Assisted in developing the new CIFAS process (workflow, controls, reporting).
• Managed Queue, Process SLA, and acted as POC for QA feedback and QA Disputes and Collaboration.

HSBC: AML Investigator - Jan 2015 to Sept 2018

Transaction Monitoring:

• Expert in all investigation phases, from L1 disposition to L2 analysis, RFI execution, and interbank verification for transaction legitimacy. 
• Conducted comprehensive checks on various alert types, including KYC/KYB, internal reviews, external investigations, and thorough transaction analysis.
• Drafts SAR-ready reports, performs QC for the team, and determines case escalation/closure (AMLi).

Process, Support, and Compliance:

• Collaborated with Product, IT, and Policy teams on projects to optimize customer look-back periods and streamline processes, improving Alert Quality.
• Possessed work experience with Core Banking Systems and Case Management tools.
• Identified gaps, suggested improvements, and oversaw the implementation of process enhancements.
• Supported team lead with admin tasks (MI generation, transport logistics, monthly schedulers). Trained and audited new joiners, ensuring policy adherence.

Co-operative Bank (Humnabad,KA) - December 2012 to June 2014

• Responsible for opening and handling accounts, cash receipts, deposits, payments, and cash balancing. 
• Verifying and validating the customer's nature of business and choosing the appropriate industry classification code and risk profiling.
• Perform ongoing due diligence, and documentary proofs are to be stored in the specified repository.
• Filings of EOD reports and register updating on EOD cash position. Experience in processing transactions, E-transfers. Responsible for high-quality service, customer relationships, queue management, and branch compliance.

Bank of America: Team Member - September 2010 to September 2012

• Reviewed image-based cheque deposits (ATM and remote) to prevent losses.
• Identified and held suspicious/counterfeit cheques to prevent fraud.
• Consistently a top performer, maintaining high productivity and quality.
• Monitored fraud trends and reported them to the onshore line of business.
• Conducted quality audits and provided feedback and training to colleagues as needed.

Highest Qualification: M.Com

AML KYC Compliance Officer  Vskills Certified