Amit Sharma

I have an experience of 9.3 years in IT support, operations management and service delivery. I have worked with major IT companies based in India like HCL, TCS, Nagarro and Coforge for global clients in different sectors. I am an engineering graduate in Electronics and Telecommunications from Nagpur University, India. I am an ITIL certified and also posses Salesforce Administration certificate.

• Result-oriented techno-functional professional with 9.3 years of experience in Service Desk Operations as back-up-lead
• Assisted in transitioning of the Costa Coffee project to Coforge
• Expertise in rendering Level 1 and Level 1.5 Support for problems identified with systems and network; acted as an escalation SPOC for Level 1 and Level 2 Managed Services support technicians
• Assist in the development of best practices and tools for project execution and management
• Experienced in providing remote IT support to Blackbaud employees in Nagarro Software Limited
• Proficient in Troubleshooting of MS Outlook
• Collaborating with the technical in-house team to ensure familiarity with technology
• Efficient organizer, motivator, team player and a decisive leader with the skill to motivate teams to excel and win

Bachelors of Engineering in Electronics and Telecommunications from Yeshwant Rao Chavan College of Engineering and Technology, Nagpur University.