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Amol Kamble

Amol Kamble

Sr.Call Quality Analyst

Insurance

Dombivli, Thane District

Social

About Amol Kamble:

Current Organization: Working for Kotak Motor Insurance.

Previous Work Experience: Wipro BPS 

Process: British Telecom (CSR) (UK) International 

Process : Sensis White Pages (Analyst)  (Australian) International  Sales

Previous Experience: Reliable Spaces (Quality Auditor)  Sales Process

Previous Experience: Hansa Direct Pvt Ltd (Sr.Quality Analyst) Sales Process

Currently Work Profile: Startek (Sr.Quality Analyst). (Sales Pocess)

Resposibilities: Call Evaluation, External / Internal Call Callibration, Feedback closure,  Call Listening, Dip Check,  Mock call sessions, Product Refresher for BQM. Weekly and Monthly Dashboard, identify Top Effects/Errors NCE FE CE, Worked on Pareto. Process suggestions, More focused on Customer Experience. 

Experience

Senior Quality Analyst

Education

Graduate 2018-21

HSC 2006

SSC 2004

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