Anamika Gautam

A work oriented HR and Administration, Customer support professional with years of experience in Customer/ Employee support, daily administration and maintenance. 

Possess excellent spoken and written communications skills in Hindi & English and apart from being a dedicated professional, understanding the importance of conflict resolution, deadlines and commitments, therefore aiming towards an effective and efficient working environment. 

Tech Mahindra - Flipkart 

Customer Support Associate (June 2020 - Present) 

∙ Acting as a link between the company and the customer for any issues and communication. ∙ Identifying and assessing the customer’s needs 

∙ Handling complaints and providing resolutions as per the guidelines and policies 

∙ Documenting issues and interactions with the customers for further evaluation and resolution Freelancer Recruitment (Sept 2019 – May 2020) 

UniHyr - Gurgaon 

Assistant Manager – Operations Support (Dec 2018 – July 2019) 

∙ Handling calls and queries as a lead contact point for account management activities 

∙ Handling the chat process for the website by answering the queries and forwarding the leads ∙ Managing the consultants as well as clients recruitment needs on the platform 

∙ Training new recruitment consultants for the platform 

∙ Managing the platform through the backend 

Paytm -Noida 

Associate – Training & Onboarding Support (Feb 2018 – Nov 2018) 

∙ Handling calls and queries regarding the new hire orientation 

∙ Responding to the employee’s queries & concerns 

∙ Retrieving the employee’s data and uploading them into the database 

∙ Maintaining an internal and external pool of trainers 

∙ Tracking employee participation in training and development programs 

∙ Coordinating with managers, supervisors and employees regarding training requirements and schedules

∙ 

Morpheus Developers Pvt. Ltd. - Noida 

Sr. HR & Admin Executive (Feb 2016 –Jan 2018) 

∙ Handling calls and queries of the employees and new joiners 

∙ Responsible for complete joining and orientation formalities of new employees 

∙ Maintaining database and files 

∙ Handling Vendor management by maintaining their records 

∙ Planning and organizing employee engagement activities including birthdays, anniversaries and festivities 

Eureka Forbes Ltd. - Delhi 

MIS Executive (2014- 2016) 

∙ Help in conducting Induction programs and joining formalities of the new joiners. 

∙ Maintaining the personnel files 

∙ Helping in the recruitment of the employees 

∙ Resolving employee grievances 

∙ Help in conducting performance appraisals 

∙ Maintaining attendance and leave records 

∙ Arranging for Employee welfare programs like anniversary, birthdays gift, reward & recognition etc ∙ Processing the exit interview and full & final settlement paperwork 

∙ Handling other office and administrative work 

∙ IGNOU BA (Hons.) Psychology - Currently pursuing (2020 – Present) 

∙ Delhi University-Open School of Learning - B. Com (2011 – 2014) 

∙ Sunbeam Academy School, Samneghat HSC-Commerce (2009) 

∙ Rani Laxmi Bai Memorial School, Indira Nagar SSC (2007)