Anand Barne

Results-driven IT professional with 15 years of experience in the technical industry, including 8 years in Microsoft Exchange Online. I am currently working as an L2 Engineer in a hybrid environment while serving as Deputy Manager. Core responsibilities include Exchange administration, end-user support, and issue resolution. Skilled in managing complex technical environments, ensuring operational excellence, and delivering reliable solutions that enhance organizational productivity.

Organization: Vodafone services Pvt Ltd.   

Duration: 22nd Jun 2020 till date.

Designation: Deputy Manager. 

Responsibilities:

• Operate in a hybrid Exchange environment, conducting comprehensive pre- and post-Windows patching health checks to ensure system integrity and performance.
• Assisting the team in installing Cumulative Updates (CU) on the Exchange Server.
• Provide end-user support for calendar issues, Outlook client troubleshooting, OWA access, and mobile device configurations, contributing to efficient resolution of messaging-related service requests.
• Worked on escalated incidents and helped users to solve the query, where I have received multiple appreciations from end users.
• Handling a team of 5 engineers and supporting them.
• Contributing to a project migrating App SMTP email traffic from the legacy server to Mail Protection Service (MPS), improving email security, reliability.
• Handling Email Deletion requests for internal and external users. 
• Working on DMARC service to align the authentication standard and educate the application owner to get it align with security standards. 
• Effective collaboration with escalation team; escalating cases as per internal procedures.
• Collaborate on cross-team and cross product technical issues by working with resources from other groups as needed to resolve customer issues.

Bachelor’s degree in commerce from Pune University