Anandraj Mudaliar

Working at the Maersk Gobal Service Centre in Chennai, with more than ten years of experience.

1. WORK EXPERIENCE

• Organization     :    MAERSK GLOBAL SERVICE CENTRE INDIA PVT LTD, CHENNAI
• Department      :    TENDER
• Designation      :    Tender Partner/Sales Support –Maersk TCM
• Period               :    FROM 5th October 2015 to till date.

1. JOB PROFILE

• Advised clients on best practices when using our products or services in order improve their overall experience.
• Analysed sales data to identify trends and areas for improvement in the sales process.
• Facilitated timely payment collection from customers by following up regularly on outstanding balances due to dispute.
• Maintained records of all interactions with customers, including notes regarding successful strategies used during negotiations.
• Prepared weekly status updates on account activities and shared them with relevant team members.
• Analysed current processes, identified areas of improvement, and implemented changes.
• Participated in weekly team meetings to discuss strategies for achieving goals.
• Provided administrative support to the sales team as needed.
• Answered customer inquiries regarding products, pricing, and availability.
• Generated quotes for customers based on their individual needs.
• Followed-up with sales teams and customers with complex issues to coordinate resolutions.
• Identified customer needs by asking questions and advising on best solutions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Achievements: - 

1] Awarded Excellence for Outstanding Performance.

2] Twice honoured with the Star Performance Award.

3] Maersk Internal Six Sigma training completed.

Maersk GSC Systems: - AFLS, SAP BI, MEPC, Team Share Point, SFDC, Negotiation Platform.

1. WORK EXPERIENCE

• Organization     :    CMA CGM SHARED SERVICE CENTRE LTD, MUMBAI
• Department      :    TENDER
• Designation      :    SENIOR EXECUTIVE (Tender Analyst)
• Period               :    FROM 29th MAY 2014 TO 2nd October 2015.

1. JOB PROFILE

Tender Handling:

• Being accountable for Accuracy & quality of the Tender from start to finish including upload on the tender platform & subsequent rounds
• Acknowledge tender receipt of the tender to Global account Manager
• Analysis of Tender file & other RFQ documents received & Understanding of the tender requirements (analysis, identify governing thought)
• Preparation of internal pricing working file & Bid invitation to be launched for price's, considering the tender file, customer requirement & other constraints like IT platform compliance, complexity of the tender file, volume of Top 10 trades to be focused etc
• Vigorous & timely follow up with various prices for rates update as well as any missing information
• Reach out to various appropriate desks like Global Account Manager, Price's, customer service desk & demurrage & Detention Desk for population of Tender Document
• Handle tenders efficiently, accurately and in line with account owner expectations
• Monitored deadlines for submission of tenders and ensured all documents were completed accurately within the specified timeframe.
• Prepared responses to tenders by collating and formatting information in accordance with the client's specifications.
• Evaluated submissions against criteria set out in the tender documents and provided reports detailing findings.
• Developed a database of potential bidders, including contact details, relevant experience and other key information.
• Weekly updates to team on completed and expected tenders as well as Root Cause Analysis & corrective measures to be taken for errors identified
• Preparing Audit report & Quality analysis basis the errors which would have highly impacted
• Monitor, measure, learn and share learning's from tender responses and feedback received from customers
• Provide feedback to the users on improvement areas.
• Manage stakeholders involved in the process like, Prices, Global Account Manager & Tender Owner in HO, : - Successfully handled the first two CMA CGM SSC tenders, which resulted in CMA CGM receiving more business than anticipated
• Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.

Achievements: - 

1] Successfully handled the first two CMA CGM SSC tenders, which resulted in CMA CGM receiving more business than anticipated.

2] Awarded both the Propeller Award and the Star Award for the same.

CMA CGM Systems: - LARA, CIRA, MIRA, CITRIX, CMA CGM OFFICAL SITE.

1. WORK EXPERIENCE

• Organization     :  DARWIN PLATFORM LOGISTICS LIMITED,MUMBAI
• Department      :   TRANSPORTATION
• Designation      :    PRICING EXECUTIVE
• Period               :    FROM 10th AUGUST 2013 TO 25th APRIL 2014.

Profile: -

• Assessed and analyses departmental budgets to find ways to minimize expenses and optimize profits.
• Created reports summarizing progress against organizational goals and objectives.
• Identified opportunities for improvement in existing business processes.
• Negotiated contracts with suppliers to maximize value for the company.
• Implemented successful business strategies to increase revenue and target new markets.
• Coordinated driver loads and managed dispatch tasks.

1. WORK EXPERIENCE

• Organization     :    MAERSK GLOBAL SERVICE CENTRE INDIA PVT LTD, MUMBAI
• Department      :    Sales, Pricing & Yield Team (SNP)
• Designation      :    ASSOCIATES
• Period               :    FROM 10th AUGUST 2011 TO 02nd AUGUST 2013

Sales, Pricing & Yield Team (SNP)

• Prepared accurate quotations based on customer requirements and company policies.
• Collaborated with sales team to ensure customer satisfaction throughout the quotation process.
• Creating and distributing the appropriate Monthly Rate Sheet with Dubai Customer
• Coordinating with other GSCs in the event of an overabundance of workload
• Utilized data visualization techniques to present and explain complex data sets.
• Performed root cause analysis when problems arose during processing activities.
• Optimized core processes to improve business performance and operational agility.
• Conducted daily process reviews to identify areas for improvement and increased efficiency.
• Analyzed existing processes to determine areas for automation or streamlining.
• Developed reports summarizing process performance and presented findings at team meetings.
• Participated in regular team meetings and provided input on ways to improve existing processes.
• Developed and maintained process documentation providing enterprise-level analysis and operational insights.
• Performed data entry tasks to update customer records and maintain accuracy of information.
• Maintained records of all issued quotes for future reference.

Achievements: - Received a Performance Excellence Award.