Anant Singh

Profile Summary

• Dedicated IT professional with nearly 7 years of rich experience in Microsoft Office 365 Consulting, Implementation, and Administration
• Proficient in assisting M365 Premier Partners & customers via undertaking the necessary steps to resolve technical issues: identifying causes, offering remote support using virtual machines, and exploring solutions to rectify issues
• Expertise in managing the entire array of Office 365 products, including Exchange, SharePoint, OneDrive, Skype, Teams, Yammer, Planner, Groups, and so on
• Rich knowledge & understanding of O365 security & compliance features including mailbox searches, legal hold, retention policies, message trace and other eDiscovery tools
• Experienced in assessing customer problems along with building the trust through excellent technical advisory and strong customer servicing skills, improving the B2B relationships
• Resourceful in implementation of best practices in Server administration and process management; exhibited excellent workmanship in day-to-day operations such as ticket resolution, technical support, incident management and change request management
• Ingenious in coordinating the business application, and systems administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives 
• Skilled People Manager, managed teams, undertook people development function, monitored overall functioning of processes, identified improvement areas, and implemented adequate measures to maximize output using motivational leadership

Wealth of Expertise

• Rick knowledge and understanding of: 
• PowerShell commands
• Logs of Zoom calls
• BMC remedy and SNOW tool for the provisioning of exchange user account/profile/groups
• Skype for business application
• Proficient in troubleshooting issues on all versions of MS Outlook
• Expertise in managing Zoom communications in the infrastructure along with assisting users whenever they face issues related to calls and screen sharing

Work Experience

Feb’22 – Aug’22 : Microsoft 365 Premier Technical Advisor IV 

Sherweb. Remote 

Project: M365 Premier Ambassador

Key Result Areas: 

• Providing customized technical solutions to large corporations around the world; supporting customer’s system administrators, IT directors and executives 
• Managing client escalations, de-escalations, and working with engineering teams to offer premier-level resolutions 
• Tackling new technical challenges daily related to security AAD, autopilot, device management, and others
• Resolving escalated cases and advanced technical scenarios related to M365 products
• Contributing to documentation development, troubleshooting tools, and knowledge base setup
• Gathering customer feedback and working on improvement in the services through surveys

Oct’15 –Feb’22: Technical Specialist

HCL Group, Noida 

Project: Cummins Inc.

Key Result Areas:

• Performing Mailbox issues like Outlook Anywhere and OWA; worked on Auto Discover and Mail flows related to the infrastructure level
• Created Transport Rules at Office365 for mail flow; checked all possible reasons for mail delay, and rectified inbound & outbound mail issues
• Sent & received connector’s configuration for mail flow along with resolving calendar free/busy status issues for different users
• Collaborated with the Security Team for blocking the sender/URL that was a spam from ATP
• Enabled the federation that allows different tenants for mail flow to work and worked proactively on SCOM alerts received on the server side
• Managed permissions on the mailbox of the user and mailbox size in exchange; checked the mail queue database, rebuilding and exchange server health 
• Participated in server maintenance activities and rebalanced databases
• Implemented mail security platforms like Message Lab (3rd party tool) and Yello application for different users
• Worked with OneDrive for business applications and an automation tool for creating mail groups, security groups, and resources
• Undertook the implementation of Azure Information Protection (AIP) for 100000+ users; created labels & label policies for AIP and resolved AIP issues
• Compiled SOPs and KB articles to support teams
• Followed SOPs & guidelines and provided inputs for process improvement
• Conducted active Exchange monitoring & alert resolution along with managing major incidents
• Reverted to all communications related to Exchange systems errors promptly
• Resolved & documented ticket escalations received from junior staff members and managed sync issues related to Office 365