About andrews sekar:
With over 10 years of experience in IT, specializing in the SaaS domain, I am experienced, and self-motivated and my expertise lies in customer success, program management, sales, account management, and strategic planning. I have a proven ability to lead teams, address customer-centric challenges, and thrive in a dynamic, deadline-driven environment.
Experience
Lead, Customer Success Manager
QuestionPro Pvt Ltd | Feb 2014 - To date
- Led and mentored a high-performing team of 10 customer success representatives, managing a $1.5 Million customer book value.
- Developed and implemented customer success strategies, resulting in a 65% increase in client retention and satisfaction.
- Utilized data analytics to assess team performance, implement KPIs, and identify areas for improvement.
- Designed and delivered tailored training programs, contributing to a 45% growth in the overall book value.
- Implemented a custom bonus model, enhancing team motivation and performance.
- Created a custom bonus plan that is based on EBR (Executive Business Review) + Onboarding and training Metrics + Account Health
- Worked closely with Enterprise customers to program and run API customised model
Project Manager | Senior Account Manager
QuestionPro Pvt Ltd | Feb 2014 - Till Date
- Served as a technical liaison for 85% project success across multiple departments, contributing to increased efficiency and client satisfaction.
- Collaborated in over 20 kickoff meetings, ensuring alignment in joint application designing and planning sessions for diverse projects.
- Partnered with the team, addressing and resolving problems in 90% of cases, and adjusting plans for dynamic targets and operational changes.
- Developed and managed 15 project plans, outlining work, determining resources, and generating initial budgets to ensure successful execution.
- Updated customers and stakeholders on project progress in more than 50 instances, ensuring transparency and alignment with project goals.
- Provided optimal customer service, delegated tasks for productivity improvements, and acted as a liaison for identifying and pursuing 10 sales opportunities.
Education
Artificial Intelligence: How Project Managers Can Leverage AI | Nov 2022
Building Creative Organizations | Nov 2022
Python Data Analyst | Aug 2020
Bachelor in Computer Application
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