anila k

Dynamic professional with experience as a CRM Admin and Accountant, bringing expertise in managing customer relationships and financial operations. Proven ability to adapt quickly to new challenges, demonstrating strong critical thinking and decision-making skills. Adept in complex problem-solving and effective time management, contributing to streamlined processes and enhanced productivity. Completed MBA, which further complements a solid foundation in business administration. Committed to leveraging skills in a role that fosters growth and efficiency.

January 2019 – August 2021
CRM Admin Cum Accountant at GRAZIA SERVICES PVT LTD,
In the role of CRM Admin Cum Accountant at GRAZIA SERVICES PVT LTD, responsibilities encompassed a blend of customer relationship management and accounting duties. This position required meticulous attention to detail and strong analytical skills to ensure effective record management and client interaction.
Streamlined CRM processes to enhance client satisfaction and retention.
Maintained accurate financial records and prepared financial statements.
Implemented accounting software to improve efficiency in financial reporting.
Collaborated with various departments to ensure alignment on client services. Trained new team members on CRM and accounting procedures.

B.B.A
St. Albert’s college, Ernakulam March 2018
M.B.A (HR)
SGVU University March 2025