Ankit Vishwakarma

Performance-driven professional with 5+ years of experience in the information technology and services industry. Supervising each netflow, hop, server and endpoint connected to an MSP's client networks. Examine infrastructure robustness, security and capacity, and make suitable modifications to ensure favorable network performance and organizational efficiency. Whenever MSP requires any action or intervention and generate alerts or tickets that classify the issue based on its sternness, alert type, and some of the other criteria.

Proficient in Networking & System Administration encompassing planning & implementation, memory management, backup & restore, instance and database security management, policies, public & private DNS configuration, and database health checkup alerts.
Comprehensive technical expertise in Azure Services (PAAS), Active Directory, and Azure Networking 
Experience in planning, design, development, and operations for NOC Solutions & Services for large-scale Enterprise Networks including Tier 1 & 2 Technical Support and extensive Customer Service across the enterprise 
Skilled in managing resources to ensure contract terms and customer expectations (SLAs and customer satisfaction); participated in problem management activities including evaluation and validation to drive resolution
DevOps experience in building and maintaining CI/CD Pipeline within Linux based environment with experience in Cloud Architecture domain.
Observability tools such as network monitoring software, log analysis tools, and infrastructure monitoring systems enable NOC operators to collect and analyze data from different sources to gain insights into the network's performance. 

DevOps | Cloud (AWS, Azure, Terraform) | CMS (Ansible) | CI/CD (Jenkins, GitlabCI) | Container (Docker, Kubernetes, EKS, ECS) | Monitoring (New Relic, Prometheus, Grafana,) | Logging (ELK) | Middleware (Elasticsearch, Redis, Kafka) | Linux | Bash

● Troubleshooting problems reported by users within the defined SLAs, updating the Ticket Management System, and ensuring Standard Operating Procedures (SOPs) are followed 

● Facilitating the complete system builds, upgrades, migrations, code deployments, and patch management ● Involved in designing and deploying an application utilizing almost all of the AWS stack (including EC2, Route 53, RDS, S3, ELB, SNS, IAM, ACM, AWS Lambda, AWS Elastic Beanstalk) focusing on high-availability, fault tolerance and auto-scaling. 

● Enabling backup and disaster recovery for resources; troubleshooting backup and replication-related issues 

● Conducting implementation of the Cloud Infrastructure; monitoring the resource performance, health & resource availability 

● Initiating the automated responses using Action Groups and alerts in Monitor logs; deploying Log Analytic workspace 

● Deploying the load balancing solutions and security as well as implementing Traffic Manager, Load Balancer, Network Security Groups, and Application Security Groups

2018: Masters in Computer Application from Sam Higginbottom University of Agriculture Technology and Sciences, Allahabad.

 2015: Bachelors in Science from Chhatrapati Shahu Ji Maharaj University Kanpur, Uttar Pradesh