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Ankita Biswas

Ankita Biswas

Senior Manager- Customer Advocacy and Evangelism

Marketing / Advertising / Public Relations

Hyderabad, Hyderabad

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About Ankita Biswas:

With over 12 years of rich experience in Customer Advocacy, Customer References, and Customer Success, I bring a deep understanding of driving customer-centric growth. I have led strategic initiatives at global organizations like Amazon, Infor, Salesforce, and currently at Icertis, where I help transform customer relationships into powerful brand assets. My expertise spans customer onboarding, retention, and evangelism, with hands-on proficiency in tools such as Salesforce CRM, Tableau Online, Gainsight, and RO Innovation. I specialize in building scalable reference programs, nurturing advocate communities, and aligning cross-functional teams to elevate customer experiences and accelerate business outcomes.

Experience

With over 12 years of rich experience in Customer Advocacy, Customer References, and Customer Success, I bring a deep understanding of driving customer-centric growth. I have led strategic initiatives at global organizations like Amazon, Infor, Salesforce, and currently at Icertis, where I help transform customer relationships into powerful brand assets. My expertise spans customer onboarding, retention, and evangelism, with hands-on proficiency in tools such as Salesforce CRM, Tableau Online, Gainsight, and RO Innovation. I specialize in building scalable reference programs, nurturing advocate communities, and aligning cross-functional teams to elevate customer experiences and accelerate business outcomes.

Education

I have completed by PGDM in Finance and International Business from Indus Business Academy, Bangalore in 2013.

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