Ankita Biswas

With over 12 years of rich experience in Customer Advocacy, Customer References, and Customer Success, I bring a deep understanding of driving customer-centric growth. I have led strategic initiatives at global organizations like Amazon, Infor, Salesforce, and currently at Icertis, where I help transform customer relationships into powerful brand assets. My expertise spans customer onboarding, retention, and evangelism, with hands-on proficiency in tools such as Salesforce CRM, Tableau Online, Gainsight, and RO Innovation. I specialize in building scalable reference programs, nurturing advocate communities, and aligning cross-functional teams to elevate customer experiences and accelerate business outcomes.

With over 12 years of rich experience in Customer Advocacy, Customer References, and Customer Success, I bring a deep understanding of driving customer-centric growth. I have led strategic initiatives at global organizations like Amazon, Infor, Salesforce, and currently at Icertis, where I help transform customer relationships into powerful brand assets. My expertise spans customer onboarding, retention, and evangelism, with hands-on proficiency in tools such as Salesforce CRM, Tableau Online, Gainsight, and RO Innovation. I specialize in building scalable reference programs, nurturing advocate communities, and aligning cross-functional teams to elevate customer experiences and accelerate business outcomes.

I have completed by PGDM in Finance and International Business from Indus Business Academy, Bangalore in 2013.