About Ankur Sharma:
My name is Ankur. I live in Delhi . Currently working in Vaco Binary Semantic LLP ( on-site Google) for last 2 years as an Senior Analyst.
Roles & Responsibility:
Monitor real time queues and identify high risk transactions within the business portfolio.
Observe transactions to identify fraudulent activity such as account risk.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within the service level agreements to reduce potential revenue losses.
Monitor constantly customer and transactional records to identify unauthorized transactions and
fraudulent accounts.
Ensure confidentiality of all information collected during investigation.
Determine existing fraud trends by analyzing accounts and transaction patterns.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes for changing transaction patterns and trends.
Recommend new software tools used for fraud detection, prevention, and reporting activities.
Generate suspicious activity reports and risk management reports for Managers.
To conduct audits as per defined guidelines and sampling for transaction monitoring
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify process gaps, work with respective teams to fix gaps
Conduct Refresher sessions for Agents to improve Quality.
Lead error calibration sessions with internal or external stakeholders
To drive process improvement initiatives.
To conduct Quality related trainings, when needed
Fully engage in team communication and, on occasion, provide guidance to team as appropriate.
Experience
Roles & Responsibility:
Monitor real time queues and identify high risk transactions within the business portfolio.
Observe transactions to identify fraudulent activity such as account risk.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within the service level agreements to reduce potential revenue losses.
Monitor constantly customer and transactional records to identify unauthorized transactions and
fraudulent accounts.
Ensure confidentiality of all information collected during investigation.
Determine existing fraud trends by analyzing accounts and transaction patterns.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes for changing transaction patterns and trends.
Recommend new software tools used for fraud detection, prevention, and reporting activities.
Generate suspicious activity reports and risk management reports for Managers.
To conduct audits as per defined guidelines and sampling for transaction monitoring
To create and publish regular audit reports with management and clients (daily, weekly, monthly)
To identify process gaps, work with respective teams to fix gaps
Conduct Refresher sessions for Agents to improve Quality.
Lead error calibration sessions with internal or external stakeholders
To drive process improvement initiatives.
To conduct Quality related trainings, when needed
Fully engage in team communication and, on occasion, provide guidance to team as appropriate.
Education
I had completed my graduation in 2020 from Institute of hotel management college which is a State Government College in haryana.
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