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Anoop R

Anoop R

Call Center Manager

Customer Service / Support

Cochin, Ernakulam

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About Anoop R:

I am a result-oriented Call center Manager with over 12.5 years of experience in Telecommunications, Cross Border Payments, Payroll Solutions and Cards. Possessing multidimensional experience managing teams across multiple locations supporting Customer Care Management (Voice and Non-Voice), Sales, & Back Office operations across industries with a proven ability to restructure organizations, migrate systems, develop strategic initiatives. Skilled in transitioning projects and re-engineering processes to enable better ROl and efficiency.

Linked in profile : linkedin.com/in/anoop-r-07279124

Experience

I have 12.5 years of experience working in call center

  • 8.5 Years into Call center management Role (Call Center Manager, Assistant Manager)
  • 2.6 Years in Leadership Role (Process Leader, Team Leader)
  • 1.3 Years as Customer Support and Back-end Associate

Education

I have completed my Bsc computer science degree from University of madras with 75% mark

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