Anurag Seth
Customer Service / Support
About Anurag Seth:
Expertise in Client services, Operations & systems, Quality audits, Business analysis MIS, Compliance & vendor management, HR consulting services with over 20 years of diverse experience.
Experience
GM Operations Client Services & Business Analysis
- Overall accountability involves Business communications, Client services, Operational process management, and center facility management
- Daily ongoing business communication with clients, embassies for VILs, International marketing teams at medical centers via emails, chat, conferences & calibration meetings
- Client touch-base and vendor partners across countries for International patients – consultations, affordable packages, visa process, travels & translation services etc.
- Monitor International marketing team’s weekly / monthly performance and share revenue inputs
- Provide insights to improve overall customer experience, compliance areas & ROI productivity
- Manage operational MIS analysis and provide strategic business reviews to the executive management on weekly, monthly and quarterly basis
- Work on ROI business reports as required by clients and vendor partners on ad-hoc basis
- Prepare monthly invoices with annexures and work-out with the hospitals management
Education
MBA from Institute of Management Technology
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