Apurba Maji

With 12 years in the automobile industry, specializing in dealership operations, After sales, spare parts sales, and inventory management, I offer a unique blend of experience. A Bachelor of Arts graduate with a 2-year SCVT vocational course in automobile service, I bring a solid technical foundation. Having worked 7 years abroad and 5 years in India, I possess a global perspective coupled with local market insights. Now seeking a new opportunity to leverage my expertise and contribute to the automotive sector's growth.

 Al Tayer Motors.                                       Duration: Feb 2019 to current.                                                                                                            
   Designation: Parts Advisor                             Dubai, United Arab Emirates.

                                            
• Utilized electronic inventory management systems to track and maintain accurate records of parts stock, minimizing errors and discrepancies.
• Provided exceptional customer service by promptly addressing inquiries, assisting with part identification, and ensuring customer satisfaction throughout the purchasing process.
• Collaborated closely with service technicians and other departments to facilitate smooth parts ordering and delivery processes, contributing to streamlined operations and minimized vehicle downtime.
• Conducted regular audits of inventory to identify obsolete or slow-moving parts, implementing proactive measures to reduce carrying costs and improve inventory turnover.
• Resolved customer complaints and concerns in a professional and timely manner, ensuring high levels of customer satisfaction and repeat business.
• Managed a wide range of job responsibilities, including accurate estimation for workshops, garages, and retail counters.
• Kept records of all special ordered parts and notified customers when they arrived.

 Suhail Bahwan Automobiles LLC.                       Duration: Jan 2016 to Mar’ 2018

   Designation: Sales Executive - Vehicle Spare Parts.              Muscat, Oman.
                                                                                           
• Efficiently managed the parts department, overseeing inventory control, stock replenishment, and order fulfillment to ensure timely availability of parts.
•Consistently achieved and surpassed sales targets by actively prospecting and nurturing customer relationships to drive parts sales.
•Identified customer needs and recommended suitable parts and accessories, leveraging in-depth product knowledge and understanding of vehicle specifications.
• Collaborated closely with service departments and technicians to recommend appropriate parts for repairs and maintenance, ensuring customer satisfaction and repeat business.
• Developed and maintained a robust pipeline of potential customers through effective networking, cold calling, and attending industry events.
• Conducted thorough market research to identify new sales opportunities and stay informed about industry trends, competitors, and customer demands.
• Utilized CRM software to manage and track sales activities, update customer information, and monitor performance metrics.
•Negotiated pricing and terms with customers to maximize sales revenue and maintain profitability, while ensuring customer satisfaction and loyalty.
•Actively resolved customer inquiries, concerns, and complaints in a timely and professional manner, fostering positive customer relationships.
•Prepared Parts Estimated, Delivery order, Invoice, Tenders and follow up.
•Worked with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm.
•Analyzed the inventory data, based on their consumption, price, and availability status.
•Responsible for Cooperating with warehouse or branches for parts dispatch and queries.
•Observed the perpetual inventory and activities.
•Monitoring the Fast & Slow-Moving Items and changing their storage location.
•Arranging the proper return and replacement of the defective item under warranty, Repair, wrongly ordered or delivered items.
•Responsible for processing claims, shortages, damaged goods, back orders, core returns, and overages.

 H R Automotives Pvt Ltd - (Dealer of MAN Trucks)           Duration: Nov 2013 to Dec 2015
Designation: Executive (Spare parts sales)                    Siliguri, West Bengal, India.

•Analyzed sales, expenses and inventory monthly to achieve goals of profit.
•Responsible to support proper stock of spare parts, tools, equipment, and consumables.
•checking and keeping physical stock and system stock.
•Analyzed the inventory data, based on their consumption, price, and availability status.
•PDI inspecting and report making.
•Attending warranty and post-guarantee service calls and resolve the service problem within the minimum possible time frame.  
•Coordinating with various suppliers for Technical Support and Spare Parts inquiry.
•Responsible for giving reports to higher authorities (Daily report, Weekly report, Monthly report, vehicle availability report, Vehicle off-road report, Mean time between failure report, repeat failure report, Product complaint report, Ancillary work report, "Z" factor report, AMC Report, Dealer development report, KAM Report, Repeat sales report, Warranty cost analysis report, Service promotional activity report, Spare part analysis report.)
•Handled total workshop and warehouse activities.
 Utkal Automobiles Ltd  (Dealer of MAN Trucks).                Duration: June 2012 – Oct 2013
Designation: Supervisor (Spare parts sales and Service)           Cuttack, Orissa, India.

•setting up and keep good relationships with customers and to exceed their expectations.
•Estimate of job expenses and commitment of delivery time of vehicle to the customer.
•Inspecting of failed components to give a decision.
•Parts Quotation making, Parts order making, Stock report making.
•checking and keeping physical stock and system stock.
•Responsible to notify service personnel when special parts or back-order parts are received.

 Lakhotia Motors Pvt Ltd.  (Dealer of AMW Trucks)          Duration :  Jan 2011 – June 2012
Designation : Service Advisor                                  Kolkata, West Bengal, India.

•Greeted customers, assessed their needs, and provided personalized service recommendations based on vehicle condition, maintenance schedules, and customer preferences.
•Conducted comprehensive vehicle inspections and communicated findings to customers, explaining necessary repairs and maintenance in a clear and understandable manner.
•Accurately documented customer information, vehicle details, and service history in the dealership's management system, ensuring accurate and up-to-date records.
•Collaborated with technicians and parts department to coordinate and schedule repairs, order necessary parts, and ensure timely completion of service jobs.
•Provided customers with detailed estimates, including parts and labor costs, and obtained their approval before proceeding with repairs.
• Maintained regular communication with customers throughout the service process, providing updates on repair progress, additional recommendations, and estimated completion times.
•Coordinated with technicians to ensure smooth workflow and timely completion of service jobs.
•supporting and handling internet-based warranty & job card processing.
•Error detection and giving the solution to the customer and technician.
•Manual and DMS job card opening.
 

Technical education & training                                                          

•2020 Fundamentals of digital marketing certification from GOOGLE Digital Garage.

•2012 Vehicle Basic Training from MAN trucks India Pvt Ltd.

•2009 Automobile Services & Maintenance Course from West Bengal State Council of Vocational Education & Training. Secured 86.33% Marks. (2 years certification course)

•2005The Computer Literacy Program from I.B.M. Secured 67 % Marks. (2 years certification course)

Academic qualification                                                                         

•2010 Bachelor of Arts from Vidyasagar university. 

•2005Higher secondary certification from West Bengal state council of Higher Education.

•2003Secondary certification from West Bengal Board of Secondary Education.