
Arpon Chattaraj
Customer Service / Support
About Arpon Chattaraj:
Senior Engineer with 8+ years of experience in the Information Technology and Media industry, specializing in Cloud Infrastructure, Identity & Access Management (IAM), service delivery, and enterprise authentication systems. Extensive hands-on expertise administering Okta IAM platforms, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Adaptive Authentication, Universal Directory, user lifecycle management, and enterprise application integrations. Experienced in implementing Okta–AWS SAML federation to enable secure and centralized authentication with Role-Based Access Control (RBAC) and least-privilege access across cloud environments. Skilled in Active Directory integrations, directory group mapping, identity governance practices, and access policy enforcement, ensuring secure identity architecture and compliance with enterprise security standards. Proficient in AWS services such as IAM and Amazon S3, supporting secure cloud storage, hybrid media workflows, lifecycle optimization, and performance management. Strong experience in monitoring IAM logs, troubleshooting authentication failures, federation issues, and provisioning mismatches while maintaining audit compliance. Additional expertise includes Linux and Windows server monitoring, incident management using ServiceNow and Jira within SLA timelines, and supporting secure media delivery workflows using Signiant, Aspera, Media Shuttle, and Shipping Dock. Adept at ITIL-based service delivery, documentation, stakeholder collaboration, and knowledge transfer, ensuring secure, scalable, and high-performing enterprise identity environments.
Experience
Senior Engineer – Cloud Infra Services
LTIMindtree | Kolkata, India | Jun 2022 – Present
Administer and manage Okta IAM platform including SSO, MFA, Adaptive Authentication, and lifecycle management for enterprise applications. Implement Okta SAML integrations and Okta–AWS federation, mapping Okta groups to AWS IAM roles and enforcing RBAC and least-privilege access controls. Monitor Okta logs and authentication events to maintain security compliance and audit readiness. Troubleshoot authentication failures, federation errors, token issues, and provisioning mismatches. Manage Linux and Windows servers, and design AWS S3-based media delivery architecture integrated with Signiant and Aspera. Handle incident management via ServiceNow and Jira, collaborate with engineering teams on patches and automation, and maintain internal documentation and operational runbooks.
Data Executive
Anibrain Digital Technologies Pvt. Ltd. | Pune, India | Aug 2019 – Jun 2022
Managed AWS S3 storage and secure media transfer workflows, supporting authentication processes for cloud-based file transfer platforms. Troubleshot storage access issues, permission errors, and transfer failures while maintaining secure operations using Aspera, Signiant, and Media Shuttle. Conducted data analysis and reporting using SQL and Excel, ensuring data integrity and compliance.
Data Technician
Deluxe Entertainment Services Group | Pune, India | Aug 2017 – Aug 2019
Handled large-scale media file transfers using Signiant and Aspera platforms and supported enterprise content delivery workflows. Performed data validation, analysis, and reporting using SQL and Excel while ensuring secure data handling and operational efficiency.
Education
Bachelor of Technology (B.Tech) – Computer Science & Engineering
**Asansol Engineering College | Asansol, India | 2011 – 2015 | GPA: 7.92
Indian School Certificate (ISC)
**Assembly of God Church School, Sodepur | 2010 – 2011 | 59.33%
Indian Certificate of Secondary Education (ICSE)
**Assembly of God Church School, Sodepur | 2008 – 2009 | 64.71%
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