Arun Bhaskar Jadhav

Hotel Swamiraj, Chembur, Mumbai September 2023 To Till date.

General Manager.

Oversee the operations functions of the hotel.

Conduct the regularbriefings and meetingswith all head of departments.

Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.

Handling complaints, and oversee the service recovery procedures.

Manage on-going profitability of the hotel, ensuring revenueand guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management. Deliver hotel budgetgoals and set other short-and long-term strategic goals for the property.

Developing improvement actions,carry out costs savings.

Maximizing room yield and hotels revenue through innovative sales practices and yield management programs.

Prepare a monthlyfinancial reporting for the management.

Helping in the procurement of operating suppliesand equipment, and contracting with third-party vendors for essential equipment’s and services.

Act as a final decision maker in hiring a key staff.

Coordination with HOD's for the execution of all activities and functions.

Overseeing and managing all departments and working closely with department heads on a daily basis.

Provide effective leadership to hotel team members. Lead in all aspectsof business planning.

Respond to auditsto ensure continual improvement is achieved.

Corporate client handlingand take part in new client acquisition along with the sales team whenever required

Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Sea Horizon Resort Location: Kudal, India January 2022 – August 2023.

Resort Manager. 

Maintain a high level of customer service throughout the resort to ensure positive guest experiences.
Train, coach, and develop team members to reach their fullest potential and deliver exceptional customer service.
Handle customer complaints and concerns in a professional and timely manner.
Monitor operational costs and budget expenditures to ensure financial responsibility
Develop and implement marketing initiatives to increase occupancy and revenue
Negotiate contracts with vendors and suppliers
Oversee all aspects of resort operations, including but not limited to housekeeping, food & beverage, front desk, activities, and maintenance
Inspect guest rooms, public areas, and back-of-house areas on a regular basis to ensure they meet or exceed standards.
Work closely with the sales team to generate group business and achieve monthly targets.
Prepare weekly and monthly reports for upper management.
Attend industry events and networking functions to represent the resort and build relationships.
Adhere to all company policies and procedures. 

Hotel KB’S Grand, Shirdi. September 2020 to Till January 22.

Operations Manager.

Fully responsible for all aspects of all departments.

Support and work with all Head of Departments in all aspects of running this hotel.

Hotel premises are in operative condition as per category of the unit to receive & serve the guests.

Monitor the co-ordination between all departments for smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Identifying staff learning needs and assisting with development

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Responsible for the overall management of the operations of the hotel.

Passion Café, Passion United LLC. Oman, Oct. 19 to July 2020

Operations Manager.

Fully responsible for all day-to-day operations of the 3 cafés. 

Setting training standards and hiring procedures.

Annalise and improve work efficiency of the staff.

Each café contributes the budgeted profit.

Review and analyses monthly food costs and wastage, highlight problem areas and take appropriate action to rectify poor performance.

All financial targets are being achieved, through purchasing efficiencies.

All menus are correctly calculated to ensure maximum gross profit.

All staff have a job description and are constantly trained and competent to effect good portion control and pleasing presentation of dishes.

Sufficient stocks of all materials are being kept and stored under the correct conditions.

All statutory hygiene requirements are diligently followed.

All staff are dressed correctly to satisfy statutory requirements as well as enhancing the image of the establishment.

Assist with regular stock takes/inventory as and when required.

Keep track on current trends in the industry and make suggestions how these could be implemented for the benefit of the café.
                       

Hotel KB’S Grand, Shirdi. April 2017 to September 2019

Operations Manager.

Fully responsible for all aspects of all departments.

Support and work with all Head of Departments in all aspects of running this hotel.

Hotel premises are in operative condition as per category of the unit to receive & serve the guests.

Monitor the co-ordination between all departments for smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Identifying staff learning needs and assisting with development.

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Responsible for the overall management of the operation of the hotel.

Sayaji Hotels Ltd. Kolhapur. April 2015 to April 2017.
Asst. Banquet Manager.
Management of all aspects of facility set up, food and beverages service.
Communicate with the kitchen staff regarding the catering.
Carry out disciplinary action and supervise the performance as required.
Keep track records of the bills and time of events.
Ensure the cleanliness, food and beverage, order of the catering, services of the staff.

Follow all safety and sanitation policies when handling food and beverage.
Other duties as assigned.

Vini Park Resort Nasik. Maharashtra. April 2012 to April 2015

Restaurant Manager

Responsible for increasing the business of the restaurant
Managing the entire staff of the restaurant and coordinating their work
Coordinating and managing the entire operation of restaurant by scheduling shifts.
Fluent communication and social skills to interact with customers.
Skilled in training and supervising new staff.
Proficient in handling administration and paperwork.
Plans menus by consulting with chefs; estimates food costs and profits; adjusts menu.

Dr. Café (The Best Coffee in The World), Riyadh, Saudi Arabia. Jan 2010 to Feb. 2012.

Unit Manager.

Supervised the ordering of product, inventory control, and merchandising.

Ensured compliance with all local, state, and federal regulations.

Conducted service and product training

Providing personalized customer care and customized coffee delights.

Focused on customer satisfaction, service excellence, and beverage quality.

Acts as the face of the coffee shop, ensuring high-quality service from all employees.

Prepared a wide variety of brewed coffee drinks and espresso coffee drinks.

Trained employees in exceptional customer service as well as Barista skills.

Perform cash handling and cash register functions in an accurate and consistent manner ensuring that all monies are accounted for with proper receipts and inventory logs.

Maintain a clean, organized and prepared store environment, adhering to all health, safety and sanitation.

 Talera Group of Hotels. Hotel Woodland, In Pune. May 2009 to Jan 2010.

Sr. Captain 

Smooth running of the shift and assist the Restaurant Manager.
The guest orders are correctly noted and given in the kitchen in timely manner.
All the set in the restaurant being done properly and according to the standards.
Beverage orders are correctly dispensed on time.
Staff reports on time and to allocate breaks for the staff where by the operation is not affected.                                        

The highest degree of hygiene and cleanliness of all equipment and utensils.
Take a regular briefing.
Up sell food & beverage products.

Indage Restaurant & Leisure Ltd. In IVY Family Restaurant & Wine Bar (CHATEAU INDAGE), Pune, Maharashtra. Oct 2006 to May 2009.

Captain

Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs.

Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment

During outlet’s operation.

Responsible for the overall sanitation and cleanliness of the outlet during the shift.

Responsible for the proper maintenance and good working order of all equipment, furniture and

Fixtures in the outlet.

Responsible for consistently implementing the service standards and operating procedures in the

Outlet.

Performs other duties and responsibilities assigned by immediate superior, which leads to guest

Satisfaction and profit for the hotel

Hotel Management and Catering Technology