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Arun Kalia

Arun Kalia

Customer Service Manager

Customer Service / Support

Gurgaon, Gurgaon district

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About Arun Kalia:

Highly motivated leader having 14 yrs. of experience in customer service, project management, customer service delivery, After-sales service, key account management. Proven ability to bridge technology and business goals to provide productive solutions. Demonstrated success in leading and mentoring teams in multi-facility environments in order to maximize levels of productivity. Excellent communicator, with emphasis on building strong client relationships. Qualifications include B.Tech - ECE, MBA – IT, MCP and British Standards Institution (bsi) Certified Auditor for ISO 27001-ISMS & ISO 22301-BCMS .

Experience

Field Service Manager: Customer Service (Mobile / Consumer Durables)- XIAOMI

Assistant Manager: After Sale Service Operations/ Key Account Management - Micromax

Senior Executive - Customer Service Delivery (B2B)- Airtel 

Education

Bachelor of Engineering - Electronics & Communications

Master of Business Administration - Information Technology 

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