Arun Kumar

Basically an active team player who is diligent, passionate, amiable, dedicated to do a work in an organization for its growth & progress. 
   

1. HCL  INFRASTRUCTURE SERVICES & DIVISIONS – BANGALORE 

Role : System Analyst. 

• Worked & supported the business applications of Deutsche bank. 
• Acted as a Global Service Desk Agent, resolving the customers issues through various services such as tickets, mails, chats & calls. Sending down time communication when any of the db application is down for a particular time period when the business is affected or in a risky situation.
• Maintaining dash board without the SLA breach. 
• Sending the CSAT template to receive the service survey.

Tools used: DB symphony, Lotus Notes.

2. MPHASIS LIMITED / INFRASTRUCTURE SERVICES  BANGALORE 

Project : Charles Schwab

Role : Technical Support Engineer    Team Members : 10

• Acted as a National Service Desk Agent, resolving customer’s queries through various modes such as incidents, mails, chats & calls. Taking the remote access desktop of the users & performing the trouble shooting & networking operations when any of the users system or financial application is not functioning properly.

3. TECH MAHINDRA - CHENNAI

Project: Telstra             

Role : Senior Technical Support Associate     Team Members :15

• Providing customer service through AMDOCS tool expert in handling calls & generating reports.
• Worked for a client called Telstra from Australia.,
• Performing ring time checks when the landline phone is not working properly.
• Performing SULTAN tests when the phone battery is down. 

Tools Used: Amdocs, Shazbot, Sultan.

4. HCL TECHNOLOGIES - BANGALORE

Project: Philips             

Role : Senior Analyst     Team Members :15

• Resolving Microsoft Outlook (O365) & skype issues when both applications are not working. 
• Raising incidents when any of the Philips application is not working for a particular time period.
• Sending Field support engineers to resolve the issue when user laptop is not working.
• Resolving printer issues.
• Worked with Microsoft azure cloud.

Tools Used: Service Now. 

5. Google - BANGALORE

Project: Google 

Role : Application Support Engineer            Team  Members :  10

• Worked as a cloud support engineer in Google workspace.
• Resolved technical issues of the G suite tools such as Calendar, Classroom, Gmail, Drive, Docs, Forms, Sites, Sheets, Slides through chat & email support. 
• Taking remote access desktop of the users & performing the trouble shooting operations when any of the users G suite tool or application is not functioning properly.
• Worked on Google Admin console where we manage all our Google Workspace services.
• Provisioning tools such as salesforce, vector, unify & worked on bugs. 
• Worked on technical issues in tier 2 applications.

          Tools used:  Salesforce.com, Vector Lightening, Unify, Omni channel.

2005 – 06                                   S.B.O.A Matriculation & Higher Secondary School,                   

                                                      Coimbatore - Xth – 80%

2007 – 08                                   R.K.R GRKS Matriculation & Higher Secondary School,

                                                     Udumalpet, Coimbatore -  XIIth – 82.17 %

2008 – 12                                  Adithya Institute of Technology ,

                                                     Anna University Chennai,

                                                     B. E. Computer Science & Engineering – 62.51 %