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Arun Kumar

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About Arun Kumar:

* 8 year's experienced hotel professional & Skill Training instructor with a demonstrated history of working in the Hotel, Skill Training & Shopping Mall management industry. 
* Skilled in Front Office Operations & Training, Food & Beverage Training, Hotel Operations, Hospitality Management, IT- Windows OS, Microsoft Office, Excel, Power Point, Email & Internet, Time Management, Team Leader, Conflict Management, Customer & Employee Complaint Handling, Customer Service, Sales & Marketing, Promotion & Coupons Creations. 
* Strong operations professional with a Bachelor's Degree focused in Hotel/Motel Administration/Management from Institute of Hotel Management Catering Technology & Applied Nutrition, Chennai, Tamilnadu, India.

Experience

❖ The Grand Hotel – Muzaffarpur, India (Job Proof Not Available)
Room Division Manager
March 2020 - Current 
Muzaffarpur Area, Bihar, India
- Rooms Division Managers lead, control and supervise the Front Desk, Guest 
Services and Housekeeping departments. They work closely with 
Reservations to assure and maximize occupancy rate and revenue and they 
are also in charge of providing all necessary forecasts. This is a key position 
since the Rooms Division leadership will directly impact the 
operational team’s motivation and actions (e.g., front desk agents, bell 
boys, housekeeper and concierge) – this is the team that is actually providing 
the service for the guests.
- Primarily responsible to ensure that Front Office shifts are run efficiently, 
providing outstanding guest service, assisting all Front Office staff and 
maintaining a calm, professional environment at all times.
- Supervises and assign duty roster for F/O attendant, Concierge, Bell 
Counter, Guest Relations and Business Centre. Responsible for VIP 
movement in the Hotel.
❖ Four Eagles Security and Facilities Pvt. Ltd. – Muzaffarpur, India
(Job Proof Available)
Manager
October 2018 - February 2020 (1 year 4 months) 
Muzaffarpur Area, Bihar, India
- Security Managers are responsible for monitoring the security operations for 
any organization or company. They implement security policies, regulations, 
rules, and norms and make sure that the environment in their organization is 
safe for employers and visitors. These managers are required to hire new 
members for the staff and delegate tasks and duties to them. One of their 
main duties is to check and monitor the access control of the people who are 
visiting the company.

❖ Orion Edutech Private Limited – Itanagar, India (Job Proof Available)
Trainer- Hospitality (Food & Beverage Service)
January 2018 - September 2018 (9 months) 
Itanagar Area, Arunachal Pradesh, India
- Responsible for Mobilization, Counselling, Deliver the quality training (Theory 
& Practical), Assessment & Placement of students for Front Office Executive
& Food and Beverage Service- Steward domain.
❖ Hotel Shivam Inn – Muzaffarpur, India (Exp. Certificate Available)
Front Office Executive
October 2016 - December 2017 (1 year 3 months)
Muzaffarpur Area, Bihar, India
- Front office executives may be called upon to perform routine clerical and 
administrative jobs, such as sorting mail, filing, entering data, and signing for 
packages. At places such as hotels, front office execs may total bills for 
guests and process payment by running a credit card or verifying a check.
❖ Don Bosco Tech Society – Simdega, India (Job Proof Available)
Trainer- Hospitality (Food & Beverage Service)
January 2016 - September 2016 (9 months) 
Simdega Area, Jharkhand, India
- Responsible for Mobilization, Counselling, Deliver the quality training (Theory 
& Practical), Assessment & Placement of students for Front Office Executive 
& Food and Beverage Service- Steward domain.
❖ Hotel Shivam Inn – Muzaffarpur, India (Exp. Certificate Available)
Front Office Assistant
April 2014 - January 2016 (1 year 10 months) 
Muzaffarpur Area, Bihar, India
- Responsible for Check in - Check-out, Customer Complaints Handling, List 
hotel in different websites for promotion and bookings opportunities.
❖ The Ashok Hotel – New Delhi, India (Training Certificate Available)
Industrial Trainee
July 2012 - October 2012 (4 months) 
New Delhi Area, India
- Learns lots of things in shorter period during industrial training in different 
department. (Housekeeping, Front Office, Kitchen department.)
❖ Hotel Patliputra Ashok – Patna, India (Exp. Certificate Available)
Receptionist
March 2010 - September 2011 (1 year 7 months) 
Patna Area, Bihar, India
- Responsible for Check in & Check out procedure, Record maintains of 
the guest, telephone handlings of the in-house and enquiry customers.
❖ Vikram Vintage Inn – Nainital, India (Training Certificate Available)
Industrial Trainee
May 2009 - August 2009 (4 months) 
Nainital Area, Uttarakhand, India
- Learns lots of things in shorter period in different department during industrial 
training.

❖ Hotel Hans Regency – Bokaro, India (Training Certificate Available)
Vocational Trainee
October 2008 - October 2008 (1 month) 
Bokaro Area, Jharkhand, India
- Training taken in Food and Beverage departments. Responsible for food and 
beverage service to the guests.

Education

Institute of Hotel Management Catering Technology & Applied Nutrition, 
Chennai, Tamilnadu, India
Bachelor's Degree, Hospitality and Hotel Administration · (2011 - 2014)
Jawahar Navodaya Vidyalaya Rajgir, Nalanda, Bihar, India
High School, Hotel Management & Catering Technology · (2008 - 2010)
Jawahar Navodaya Vidyalaya Dumra, Sitamarhi, Bihar, India
High School · (2003 - 2008)

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