Ashfak Shaikh

Senior Business Leader with nearly 25 years of extensive experience in the entire gamut of Software 
Development, Service Delivery and Support, Transition & Transformation, Program & Project 
Management, Remote Infrastructure and Application Support Management, Offshore Delivery Centre Operations and in various client management roles

Senior Business Leader with nearly 25 years of extensive experience in the entire gamut of Software 
Development, Service Delivery and Support, Transition & Transformation, Program & Project 
Management, Remote Infrastructure and Application Support Management, Data Centre Operations 
and in various client management roles
• IBM accredited Advisory Project Manager, Service Quality Assurance and Risk Management 
professional (Proactive Problem Management); performed solution reviews and project 
management reviews for about 300 large and medium sized projects ranging from USD 1 Mil to 
USD 750 Mil 
• Steered large volume, high profit accounts with excellent levels of retention and loyalty; nurtured 
and deepened relations with key corporate decision makers at the top level
• Architected effective business solutions to the customer needs, with an aim to improve customer 
contentment and consequently customer loyalty, repeat & referral business
• Executed large project & program with effective control over Risk Management and Service 
Quality Assurance for IT Services Solution Design & Delivery
• Diversified experience in managing wide range of multinational & domestic clients across 
Telecom, Travel & Transportation, BFSI and Industrial sector
• Pivotal in heading in transition projects, knowledge management, people and talent management 
initiatives within the India Delivery Centre; contributed largely in setting up IBM Delivery Centre in 
Pune, India

Bachelors Degree in Engineering from University of Pune

Certified Project Management Professional (PMP)

Certified Independent Director