beBee background
Professionals
>
Mumbai
Ashish Vishwakrma

Ashish Vishwakrma

Senior Manager (Customer Experience & Strategy)

Administrative

Mumbai, Maharashtra

Social

About Ashish Vishwakrma:

Program Manager with 7+ years of experience in customer success, operations strategy, and cross-functional leadership logistics, Edtech, Health Tech domains. Demonstrated ability to drive customer retention (95%+), reduce churn, and generate over $8M in upsell revenue. Expertise in program execution, stakeholder management, process improvement, and data analytics using Excel, Power BI, Tableau, and SQL. Adept at leading cross-functional teams, improving KPIs (NRR, GRR, CSAT), and scaling customer-centric programs. Strong alignment with Amazon’s Leadership Principles such as Customer Obsession, Deliver Results, Dive Deep, and Invent & Simplify

Experience

Program Manager with 7+ years of experience in customer success, operations strategy, and cross-functional leadership logistics, Edtech, Health Tech domains. Demonstrated ability to drive customer retention (95%+), reduce churn, and generate over $8M in upsell revenue. Expertise in program execution, stakeholder management, process improvement, and data analytics using Excel, Power BI, Tableau, and SQL. Adept at leading cross-functional teams, improving KPIs (NRR, GRR, CSAT), and scaling customer-centric programs. Strong alignment with Amazon’s Leadership Principles such as Customer Obsession, Deliver Results, Dive Deep, and Invent & Simplify

Education

MBA, Pune Institute of Business Managment (2015 - 2017)

Professionals in the same Administrative sector as Ashish Vishwakrma

Professionals from different sectors near Mumbai, Maharashtra

Other users who are called Ashish

Jobs near Mumbai, Maharashtra

  • Work in company

    Customer Experience

    Magma General Insurance Limited

    The CX Governance & Strategy Lead will be the architect of our customer-centric ecosystem responsible for defining the long-term CX roadmap ensuring compliance with IRDAI protection of policyholders interests and building a framework that measures and improves every touchpoint fr ...

    Mumbai, Maharashtra

    2 weeks ago

  • Work in company

    Sales Engineer- International-PL

    IAssess Consultants LLP

    The Sales Engineer shall aim to maximize profits through the implementation strategies throughout international market. · Analysing and investigating customer requirement, demand and competition · Devising and presenting ideas and strategies · Marketing activities like providing ...

    Mumbai City

    3 weeks ago

  • Work in company

    Senior Human Resources Recruiter

    Fusion CX

    Company Description · Fusion CX revolutionizes customer experience by combining advanced technology with human empathy to deliver outstanding, personalized interactions. Our AI-driven tools and analytics empower teams to anticipate customer needs while maintaining meaningful, mem ...

    Navi Mumbai, Maharashtra

    4 days ago

See jobs in Mumbai, Maharashtra