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Hydergūda
Ashok Kumar

Ashok Kumar

Senior Telecom Service Engineer

Telecommunications

Hydergūda, Hyderabad

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About Ashok Kumar:

Worked as Telecom Service Engineer ( EPABX, IPBX ) in Ace Telecom during 2017-2022 .

  • Programming, Configuration & Maintenance of Epabx, Ipbx telecom systems.
  • Programming, Configuaration & Maintenance of      NEC, SYNTEL NEOS, MATRIX, CRYSTAL, PANASONIC, ACCORD, NINE MATRIX, CENTREX, ZYCOO, OPTIMA, L&T,  epabx, ipbx telecom systems.
  • Involves occasional visiting client sites around Hyderabad to do the programming on their Epabx, Ipbx telecom systems through laptops.
  • Wifi router configuration, Internet cables termination, I/O sockets connections.
  • supporting for timely connectivity for all the cross functional issues to junior engineers.
  • Maintain the database and submit the required report to the reporting manager on regular intervals.
  • Attend customer complaints on field and give quality resolution within the time.
  • Provide timely resolution of technical complaints through analysis/ trouble shooting.
  • Analyze repeat complaints and ensure implementation of corrective measures through escalations if required.
  • Provide structured feedback to management to provide permanent solutions to improve service level.

Worked as Telecom  Service Engineer ( EPABX ) in Devi Communications Systems Pvt Ltd during 2013-2017

  • Installation, Programming, Configuration & Maintenance of Epabx telecom systems.
  • Having thorough knowledge in installing, Programming & Troubleshooting of Panasonic, Semens, Accord, Devi, L&T epabx telecom systems.
  • Wifi router configuration, Internet cables termination, I/O sockets connections.

Experience

Worked as Telecom Service Engineer ( EPABX, IPBX ) in Ace Telecom during 2017-2022 .

  • Programming, Configuration & Maintenance of Epabx, Ipbx telecom systems.
  • Programming, Configuaration & Maintenance of      NEC, SYNTEL NEOS, MATRIX, CRYSTAL, PANASONIC, ACCORD, NINE MATRIX, CENTREX, ZYCOO, OPTIMA, L&T,  epabx, ipbx telecom systems.
  • Involves occasional visiting client sites around Hyderabad to do the programming on their Epabx, Ipbx telecom systems through laptops.
  • Wifi router configuration, Internet cables termination, I/O sockets connections.
  • supporting for timely connectivity for all the cross functional issues to junior engineers.
  • Maintain the database and submit the required report to the reporting manager on regular intervals.
  • Attend customer complaints on field and give quality resolution within the time.
  • Provide timely resolution of technical complaints through analysis/ trouble shooting.
  • Analyze repeat complaints and ensure implementation of corrective measures through escalations if required.
  • Provide structured feedback to management to provide permanent solutions to improve service level.

Worked as Telecom  Service Engineer ( EPABX ) in Devi Communications Systems Pvt Ltd during 2013-2017

  • Installation, Programming, Configuration & Maintenance of Epabx telecom systems.
  • Having thorough knowledge in installing, Programming & Troubleshooting of Panasonic, Semens, Accord, Devi, L&T epabx telecom systems.
  • Wifi router configuration, Internet cables termination, I/O sockets connections.

Education

B. Tech in Electrical and Electronics Engineering.

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