Ashok Raja

Nov 2021 - July 2023                          Sreetech Inc, Chennai

Senior Technical Project Manager (Remote)

• Delivered multiple projects (both Network Infra & Cloud based) end - end as a SCRUM MASTER using SAFe Agile Methodologies in a Cross-Functional Team Environment that includes Project Managers, Leads and associates in       Decommissioning, Migration and Automation Projects for our IT client in USA.
• MS Azure Board Devops was the Project management tool we used

Sep 2018 – Oct 2021                         Microbes Infra, Chennai.

Project Manager (Network Infrastructure)

• Delivered Network (Site to Site) Migration projects for our client's NOC & Data Center environments end to end with my team (both on site as well as remote) using VPN
• MS Project was the Project management tool we used.

Jul 2012 - Feb 2017                             BIHL, Surrey, BC, Canada

Operations Manager

• Took ownership of my company's entire Operations in their construction and development sector.
• Managed multiple groups working for the company, supervised them on their day-to-day activities.

October 2009 – February 2011            Concord Security, Vancouver, B.C. Canada

Security Network Manager

• Supervised CCTV & Network Installations maintained by my company at client sites
• Managed team and supported the Client’s Network environment
• Handled multiple sites at once as instructed by the company
• Maintained reports on a day-to-day basis 

September 2006 – Jul 2008                Wipro Technologies, Chennai, INDIA

Project Lead

• Managed & Delivered Projects for my Client (MasterCard, Belgium) using MS-Project.
• Co - ordinated with my team & clients onsite to deliver projects on time.
• Created the necessary SOP's & SOW's consisting of the current and updated network diagram based on the Project plan. 
• Incorporated the new IBM servers to replace the old UNIX servers, mapped workflow diagrams for the current state including the IP Addressing schemes, obtained signoff for solutions involving the concept of VLSM and / or CIDR to avoid wastage of IP addresses
• Responsible for analyzing, designing, validating and documenting my team members task as per MasterCard’s Network Infrastructure and customer requirements by using MS VISIO 2003 & MS- PROJECT software.
• Communicated to stakeholders, vendors, client and the solution team on project execution & management
• Customized presentations and detailed reports for groups/individuals using one on one sessions
• Configured different series of CISCO Routers & Switches with various routing protocols.
• Identified areas for improvement and set up targets to ensure visibility of plan
• Provided post-implementation support to MasterCard head office in Belgium.

Accomplishments:

• Obtained complete satisfaction from the customer for every site through dedicated performance and proficient training.
• Achieving time and cost savings through recommending alternative design layouts for customers from their previous UNIX environment.
• Reducing calls to the Technical Support Desk at MasterCard by creating and publishing of self-help application support documents on the Intranet.

March 2001 – July 2006                   I-TECH SERVICES (P) Ltd, Chennai, INDIA                                    

System Administrator

• Maintained LAN Networks and monitored the reliability using Active Directories, DHCP, DNS, Group Policies
• Worked on Symantec Network Security Environments.
• Installed Wi Fi Networks using Linksys & Net link (Routers & Access Points)
• Installed and Maintained Windows (2000) Exchange Servers & Clients
• Using call-tracking software to log monitor and escalate technical issues.
• Consulted with computer vendors as well as service providers for specific needs.  
• Travelling, on occasion, to customer sites to provide on-site support.  
• Adapting and multi-tasking to suit client requirements.  

Accomplishments:

• Dealt various clients on their new network implementation within the given budget
• Got promoted to second-tier support within expected time frame, surpassing benchmarks
• Design and implementation of training manuals for new colleagues.
   

B.Sc (I.T) from Sikkim Manipal University in 2005