Ashwin Noel

Application Support
Desktop Support
Networking Skills
Software Troubleshooting
Hardware Troubleshooting
Technical Support

Senior Analyst
Walmart Global Tech
01/2022 - 05/2025
• Provided remote support via call, chat, and email to
troubleshoot issues related to the LAN network at
Walmart stores.
• Performed installation, configuration, maintenance,
and upgrades on Juniper switches and Cisco routers.
• Performed switch installation, configuration, and
replacements through Legacy and Juniper Mist
applications, VLAN configuration, port configuration,
and firmware upgrade.
• Performed CISCO router installation and
replacements, router virtualization, firewall installation
and configuration, firmware updates, HSRP
troubleshooting, loopback testing, and WAN
troubleshooting.
• Collaborated with the internal L2, L3, and vendor
teams to identify, troubleshoot, and resolve network-
related issues.
• Provided remote support on call, chat, and email
support to technicians deployed at Walmart stores to
troubleshoot, replace, install, and maintain switches,
routers, Wi-Fi, and Cisco phones.
• Collaborated with service provider teams (Lumen,
AT&T, Verizon, Starlink) to report, gain insight, and
gather necessary data to identify and troubleshoot
network-related issues.
• Engaging L2 and L3 teams through Xmatters, Jira,
and JTAC cases, and tracking until the issue is
resolved.
• Collaborated with cross-functional teams to
develop efficient networking solutions.
• Handling escalations raised by store associates or internal associates related to network issues.
• Performed everyday tasks to generate and maintain
team performance data, individual performance
reports, daily task reports, and create dashboards to
present to the leadership team.

BCA - Computers
2017
St Josephs Evening College, Bangalore