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Aslam Sayyed

Aslam Sayyed

IT Helpdesk

Technology / Internet

Mumbai, Maharashtra

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About Aslam Sayyed:

Monitoring Firewall, Point to Point links& Network devices in PRTG monitoring tool.
Ticket creation including through an email, phone call, or a self-service portal.
Creating firewall report & take the follow up with customer (operator).
Maintain report of open ticket & share to management
Follow up on escalation and issue with client and vendor.
Generate weekly and monthly outage reports & provide to senior management.

Experience

Monitoring Firewall, Point to Point links& Network devices in PRTG monitoring tool.
Ticket creation including through an email, phone call, or a self-service portal.
Creating firewall report & take the follow up with customer (operator).
Maintain report of open ticket & share to management
Follow up on escalation and issue with client and vendor.
Generate weekly and monthly outage reports & provide to senior management.

 

Education

B. Com Graduation

S. S. C

H. S. C

 

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