Augustine Benedict

My keen interest in exploring overseas employment opportunities that align with my professional growth aspirations within a demanding and rapidly changing context. With a background in customer service, technical troubleshooting, and process automation, I am confident in my ability to contribute significantly to your team.
My experience includes successfully automating PNR correction processes at Delta Airlines, which led to increased efficiency and accuracy. I also gained in-depth knowledge of airline reservation systems and data management through extensive work with GRS. More recently, I have been leveraging Oracle Cloud services to support LinkedIn's security infrastructure and am proficient in utilizing various LinkedIn Customer Support tools to identify, address, and mitigate security risks for members. I am also actively contributing to the enhancement of LinkedIn member security through proactive problem-solving.
Beyond my technical skills, I am a quick learner with strong communication and critical thinking abilities. I am driven by a desire for professional growth and am eager to apply my diverse skill set in a new international environment.
Thank you for considering my application. I have attached my resume for your review and welcome the opportunity to discuss how my experience and skills can benefit your organization.

I'm an experienced professional with a background in customer service, technical support, and process automation, currently specializing in security infrastructure. They possess a strong drive for professional growth within dynamic environments and are actively seeking overseas employment opportunities.
Summary of Experience & Roles:
* Senior Process Executive, Cognizant Technology Solutions Limited (Nov 2024 - Present):
  * Currently, Augustine is leveraging Oracle Cloud services to support LinkedIn's security infrastructure.
  * They are proficient in utilizing various LinkedIn Customer Support tools to identify, address, and mitigate security risks for members.
  * They actively contribute to the enhancement of LinkedIn member security through proactive problem-solving and the application of specialized CS tools.
  * Successfully automated PNR correction processes at Delta Airlines, leading to increased efficiency and accuracy.
  * Gained in-depth knowledge of airline reservation systems and data management through extensive work with GRS.
  * Demonstrated adaptability by transitioning from the airline industry to the technology sector, specifically joining LinkedIn.
* Senior Customer Service Associate, Firstsource Solutions Limited (Apr 2022 - Nov 2024):
  * Responsible for resolving billing inquiries and explaining prorated bills to UK customers.
  * Assisted customers with debt management.
  * Troubleshot and resolved technical issues related to mobile devices and laptops.
  * Booked repairs and coordinated returns when necessary.
  * Upsold relevant products based on customer needs and preferences.
  * Built strong customer relationships through profiling, probing, and rapport-building.
  * Served as a Team Lead for a newly formed team.
  * Selected for the pilot batch of the "SKY HOME MOVE" process, which yielded exceptional results and led to its expansion to the Bangalore office.
Key Skills:
Augustine's skill set includes IO Automation, Oracle Cloud Service, Performance Optimization, Java, Communication, Quick Learner, Critical Thinking, and DBMS

Augustine holds a BCA from St. Aloysius Degree College (Mar 2018 - Jun 2021), completed PCME Electronics at St. Joseph's Indian Composite PU College (Feb 2015 - Jun 2018), and their 10th grade at St. Joseph Indian High School (Feb 2013 - Jul 2014).