Avishek Saha

Hello Everyone, 

I’m Avishek Saha, a Mechanical Engineering graduate from the Heritage Institute of Technology, Kolkata. Currently, I work as a Sales Engineer at Estern Pneumatic International, where I combine my technical expertise with customer-focused solutions to drive business growth. My background in engineering allows me to bridge the gap between technology and client needs, ensuring innovative and practical outcomes.

Conduct in-depth Root Cause Analysis (RCA) and implement strategic Corrective and Preventive
Actions (CAPA), achieving a ~20% reduction in repeat complaints Y-O-Y.
Create and maintain comprehensive product catalogues, incorporating detailed technical
specifications, features, and pricing information. Ensure accuracy and consistency to facilitate
easy reference for sales teams and customers Problem Solving.
Skilled in understanding client needs, providing exceptional customer service, and ensuring
client satisfaction.
Proven experience in leading technician teams and coordinating efficient service visit
schedules to ensure timely and high-quality client support.
Experienced in overseeing and coordinating product demonstrations for potential clients.
Lead thorough investigations to pinpoint root causes of machine failures, operational
inefficiencies, and other technical issues. Execute corrective measures to prevent recurrence,
thereby enhancing overall system performance by 1.5 %.
Conduct comprehensive market analysis to identify and procure raw materials from the most
reliable and cost-effective suppliers. 

B.Tech in Mechanical Engineering from Heritage Institute of Technology, Kolkata