Ayub khan

I am writing to express my interest in the ITIL position at your organization. As an experienced IT professional, I have a deep understanding of the importance of IT service management and the role that ITIL plays in delivering high-quality services to customers.

I have over [number] years of experience in IT service management, including [specific skills and experiences]. During my time at [previous company], I successfully implemented ITIL best practices to improve service delivery and increase customer satisfaction. I have a proven track record of working collaboratively with cross-functional teams, including IT operations, development, and business stakeholders, to ensure that IT services are aligned with business objectives.

In addition to my technical skills, I possess excellent communication and leadership skills. I am a natural problem-solver and thrive in fast-paced environments. I am confident that my skills and experience make me a strong candidate for the ITIL position at your organization.

I am excited about the opportunity to contribute to your organization's IT service management goals and would welcome the chance to discuss my qualifications further. Thank you for considering my application.

Hello,
 

Results-driven professional with over 19 years of experience in IT and People Management, possessing a proven track record in Service Management, Solutions Implementation, and Customer Service. Adept in ITIL methodologies and holding certifications in ITIL V4, ITIL V3, and ITIL V2. Strong expertise in Incident, Problem, and Change Management, as well as Service Delivery, IT Operations, and Helpdesk Management. Skilled in leading cross-functional teams, fostering communication, and achieving operational excellence. Proficient in Cloud Computing on AWS, IT Infrastructure Management, and IT Data Centre Operations. Recognized for successfully navigating complex challenges in the Banking, Oil & Gas, IT Hardware & Networking, BPO, Health Services, and Airlines industries.

Key Achievements:

Led IT Infrastructure teams for various clients including Alight Solutions, Pegasus, RBS, Kraft Foods & Mondelez International, DXC Internal projects, achieving high levels of client satisfaction and operational efficiency.

Expertly chaired Change Advisory Board (CAB) meetings and managed Daily Service Review (DSR) meetings, ensuring effective decision-making and streamlined processes.

Successfully managed major incidents and high-priority service-related issues, coordinating with stakeholders to ensure prompt resolution and minimize business impact.

Provided technical leadership as IT Infrastructure Lead at MphasiS, overseeing incident restoration, troubleshooting, and regular communication with internal and external teams.

Facilitated seamless transitions for DXC internal projects, ensuring smooth service operations and incident management using ServiceNow platform.

Skills:

ITIL Foundation V4 Certified, with a strong grasp of IT service management methodologies and best practices.

Proficient in Cloud Computing on AWS, IT Infrastructure Management, and IT Data Centre Operations.

Experienced in leading cross-functional teams and fostering effective communication.

Proficient in incident, problem, and change management processes.

Skilled in client support, relationship management, and service delivery.

Work Experience:

IT Infrastructure Lead at MphasiS: Managed critical incident and change management, facilitated effective CAB meetings, and provided technical leadership to restore and maintain IT services for clients.

Technical Lead at Standard Chartered Bank: Led a team of 8, overseeing IT infrastructure and data center operations, while managing end-to-end change coordination and improving operational efficiency.

Escalation Lead at Slash Support: Managed a team of 15, resolved escalated technical issues for Netgear products, and ensured customer satisfaction through effective communication and solutions.

Senior Help Desk Engineer at Sutherland Global Services: Provided technical support to corporate clients, troubleshooted hardware and software issues, and contributed to effective change management processes.

Computer Network System Analyst at Dubaib & Sulaim Co: Led a team of 8, managed LAN/WAN network connectivity, troubleshooted hardware and software, and contributed to data center operations and network infrastructure in Saudi ARAMCO projects.

Education & Certifications:

Bachelor of Commerce from Madras University

Cloud Computing on AWS from FITA Academy

ITIL® V4– Foundation Certified from PeopleCert (Biznet ITsolutions)

ITIL® V3– Foundation Certified from EXIN (Adept Technology Pvt. Ltd)

ITIL® V2 – Foundation Certified from EXIN (Hewlett Packard group)

CCNA (Cisco Certified Network Associate) from SANDS Bound

Languages Known:

English, Hindi, Urdu, Tamil

CCNP Cisco Systems 

Microsoft Certified IT Professional MCITP 

ITIL® V4– Foundation Certified PeopleCert (AXELOS) 

Hardware & Network Maintenance (HDCHMN ) 

Institute of Electronics & Computer 

Cloud Computing on AWS [Amazon Web Service] FITA Academy

 ITIL® V3– Foundation Certified EXIN (Adept Technology Pvt. Ltd) 

HDCA Computer Software College