Azad Singh
Customer Service / Support
Services offered
I work as a Service Desk IAM Engineer with hands-on experience in managing user identity and access across enterprise systems. I support joiner, mover, and leaver activities, handle account creation and access changes, and resolve login, password, MFA, and SSO issues. I work closely with service desk tools to manage IAM tickets, meet SLAs, and document actions clearly. I follow security and compliance standards, support access reviews, and ensure users have the right access to do their work while keeping systems secure.
Experience
I have nearly four years of experience in IT service desk and IAM support. I specialize in user access management, joiner–mover–leaver processes, password and MFA support, and resolving login and access issues. I work with tools such as ServiceNow, Active Directory, and cloud identity platforms to manage tickets, meet SLAs, and support users efficiently. I follow security and compliance standards while ensuring smooth day-to-day access for end users.
Education
I hold a bachelor’s degree, which provided a strong foundation in computer systems, networking, and information technology concepts. My education, combined with hands-on training and practical experience, has prepared me to support identity and access management, service desk operations, and enterprise IT environments effectively.
Professionals in the same Customer Service / Support sector as Azad Singh
Professionals from different sectors near Hyderabad, Hyderabad
Other users who are called Azad
Jobs near Hyderabad, Hyderabad
-
First-line support for IT department answering internal and external customer calls and emails. Creating Service desk tickets assigning technicians and following-up till closure. · ...
Hyderabad1 month ago
-
We are seeking a Service Desk Analyst to join our team at Invesco. The successful candidate will be responsible for managing and resolving tier 1 Service Desk e-mail, phone, chat and in-person requests using phone, chat and remote support technologies. · Troubleshotting skills ar ...
Hyderabad - Ranga Reddy, India1 month ago
-
We are looking for a Sr. ServiceDesk Engineer with technical and operational skills in service desk management to support systems and operational excellence while focusing on business user experience. · ...
Hyderabad, Telangana3 weeks ago