Azmar Musthakeem

July 2024 - Current
Quality Analyst Teleperformance | Gurgaon, India

January 2024 - July 2024
Quality Analyst Webhelp India Pvt Ltd(Concentrix)

May 2023 - December 2023
Acting QA Webhelp India Pvt Ltd.
October 2022 - April 2023
Content Moderator Webhelp India Private Limited | Gurgaon, India
October 2019 - September 2022
Sinhalese language expert Langa school of language

May 2018 - September 2019
Business Self | Chennai, India
April 2016 - April 2018
Operations Head Prism Computers | Chennai, India
Reviewed and analyzed customer feedback to identify areas of
improvement in product quality.
•
Conducted root cause analysis to investigate the source of problems in
production process.
•
Provided thorough documentation on all quality control activities and
results.
•
Carry out team leader responsibilities of scheduling and rostering. And
team management on day-to-day tasks in the absence of a team lead.
•
Prepare operational reports on AHT, Shrinkage, and attrition in the
absence of a Team Lead.
•

Conducted root cause analysis to investigate the source of problems in
production process.
•
Provided thorough documentation on all quality control activities and
results.
•
Ensured compliance with company standards, regulations and
procedures related to quality assurance.
•

• Outsourced as a content moderator (Sinhalese) for Webhelp India.

Reviewed purchase orders for accuracy before authorizing payment for
materials or services used in operations.
•
Negotiated contracts with suppliers and service providers in order to
obtain favorable terms at competitive prices.
•
Worked with management team to develop operational goals aligned
with business strategy.

April 2015
B.Sc. H&CM
Asan Memorial College of Arts & Science, Chennai
GPA: 70%