Barathkumar Sridharan Kidambi

Seasoned IT leader with over 19 years of experience in IT infrastructure management and cloud transformation. Successfully led 10+ AWS migration projects and managed multi-vendor teams, ensuring on-time delivery and exceeding automation targets. PMP-certified professional with a strong track record in incident management and service delivery, driving continuous improvement and maintaining audit readiness. Expertise in automation tools like Ansible and Terraform, optimizing IT performance and uptime across diverse ecosystems.

Senior Manager - Service DeliveryeditOneTheme

DigitalXC AI Technologies Private Ltd.

Full-timeJun 2024 to Present (1 year 1 month)

Serving Notice Period

- Gathering automation requirements for customer and drive the automation implementations -Conduct initial assessments of technical feasibility for the automation - Preparing digital store platform and implementation plan for automation - Coordinate design, development and testing of automation catalogs with automation team - Leads a team of individuals, cross functional teams and vendors to achieve the automation - Perform regular analysis and identify new automation scope - Metrics management & reporting - Meeting and exceeding Automation targets for each engagements

Top 5 key skills:IT Infrastructure,Cloud Migration,Program Management,AWS,Incident Management

Service Delivery Manager and Cloud Project ManagereditOneTheme

Cloud Kinetics Technology Solutions Pvt. Ltd.

Full-timeDec 2021 to May 2024 (2 years 6 months)

Handled 10+ AWS Migration projects. Handled multiple AWS MAP (Migration Acceleration Program) projects. Scoped management & created project plans to fit stakeholder and customer needs. Conducted kick-off meeting during project initiation. Defined project roles and responsibilities in close collaboration with all the stakeholders. Coordinated with stakeholders to define project objectives, requirements, and deliverables. Monitored project progress, tracked milestones, and ensured adherence to timelines. Performed project tracking through clear and concise status reports, time management reports. Maintained strong liaison with all the required stakeholders during the different phases of the project. Facilitated communication among team members, ensuring clarity of goals, tasks, and expectations. Prioritized follow up on project level escalations, Issues, and risks. Documented lessons learnt from recent projects to identify and drive recommendations to improve the overall quality. Conducted initial assessments of technical feasibility and risks associated with AWS solutions. Collaborated with solution architects and engineers to design AWS-based solutions that align with project goals and requirements. Oversaw the implementation of AWS services and technologies based on project requirements. Ensured best practices are followed in AWS resource provisioning, security, and performance optimization. Conducted assessments of existing IT infrastructure and developed migration plans to move workloads to AWS. Performed TCO analysis, provided cost comparison between existing infrastructure and AWS cloud. Proactively monitored project risks and escalated issues as necessary to ensure timely resolution. Facilitated resolution of technical issues and escalations, collaborating with technical teams and stakeholders as necessary.

Lead Infrastructure Service Delivery ManagereditOneTheme

M/s IBM India Pvt. Ltd.

Full-timeSep 2005 to Dec 2021 (16 years 4 months)

Responsible for Driving Major incidents and leading RCA investigation. Reported on process improvements & team performance. Developed and recommended service and process improvements, Running SIPs. Supported CBO (Contract and Business Office) for monthly consumption reports of Virtual Machines, Physical Server – IaaS, PaaS, SaaS, Accelerated Patching and Non-PaaS services. Initiated & drove infrastructure changes to promote better system availability. Ensured major changes underwent rigorous review before implementation to help prevent incidents. Reviewed Critical Infrastructure Changes and approved them, participated in CAB, ECAB to represent the change. Worked with Account Delivery Analysts to define trends and suggest areas of improvements. Drove Critical Incidents, changes, and problem records to closure. Managed IBM tools and had it implemented in customer servers supported by IBM (Including Ansible deployment). Drove Automation of patching activities / server restart / health checks / Inventory management via BigFix / Ansible. Managed server and subsystem monitoring via IBM Tivoli / Netcool. Performed Risk analysis and communicated to necessary stake holders. Maintained risk register and mitigated and tracked to closure. Responsible for planning, coordinating, and executing DR projects for customer. Document management & audit readiness. Maintained the application stability in commercial, trade and marketing portfolio. Drove critical incidents, changes and problem records related to the applications. Reviewed Application Technical Recovery Plan. Coordinated between Application team, Infrastructure team and Customer. Acted as SPOC for any customer queries. Maintained the Infrastructure of these applications which includes server capacity (CPU / Memory/ drive or filesystem space) / subsystem capacity (Database, Middleware. etc) and had stable environment. Was part of Maintain and Improve project where each Infrastructure and subsystem was upgraded to latest version. Handled the Recovery of servers / applications due to Petya virus attack. Handled multiple critical projects and driven the same along with multiple stake holders. Automated application restarts using Hudson / Jenkins / Ansible / Puppet. Monitored application via BPV/ Riverbed. Identified risks in the applications. Maintained risk register and engaged necessary application stake holders. Promoted and supported the deployment of Service Management processes. Day to day interactions with Incident, Problem, and change management teams. Introduced workflow documentation for Change, Incident and Problem Management. Effectively executed and drove continuous improvement for IT Incident, Problem and Change Management. Established policy, procedures, and standards to ensure consistent, high-quality delivery of service management. Made sure that the Inventory is to date with all details and matched with customer Inventory - Server Inventory Management. Managed metrics and reporting

B.E. (Mechanical Engineering), University of Madras