About Bharti Grover:
Collection Manager having 10 Yrs+ experience in Collections. Responsible for controlling the roll rates and recovery of overdues from the delinquent pool & controlling bucket wise delinquencies for a particular zone.
Experience
- Responsible for controlling the roll rates and recovery of overdues from the delinquent pool & controlling bucket wise delinquencies for a particular zone.
- Ensuring that the NPAs are kept within assigned budget and active efforts are made to minimize it.
- Tracking the delinquency of the area (Bucket & DPD wise)
- Fixed up meeting with Partners to close open Payments/disputes/pending knocking off cases
- Recommending new initiatives in order to automate processes
- Liaising with the partners for reconciliation and for collection
- Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner.
- Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
- Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT
Education
MBA in Finance and HR
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