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Hyderabad
Bichapogu Suresh

Bichapogu Suresh

Desktop Support Engineer

Technology / Internet

Hyderabad, Hyderabad

Social

Services offered

Hi This is Suresh from Hyderabad. I have 7.5 years of experience in IT as Desktop Support Engineer. Looking for Job in Hyderabad.

Troubleshooting
Desktop support engineer
Technical support
It support
Software installation
Approximate rate: ₹ 500 per hour

Experience

  • Provided IT support via inbound calls, tickets (ServiceNow), and chat.
  • Onboarded and trained new end users.
  • Managed and maintained Windows 10/11 client machines, Outlook, and various applications.
  • Handled service requests, software installations, computer setups, and upgrades.
  • Installed authorized software on laptops and desktops.
  • Worked with legacy hardware (Dell laptops, desktops, MacBooks, Mac Minis).
  • Installed antivirus software on all desktops and laptops.
  • Troubleshot laptops, desktops, printers, scanners, LAN, and crimping cables.
  • Monitored and managed systems to meet employee needs on a daily basis.
  • Delivered technical support and customer service via email and Teams chat.
  • Installed and troubleshot Windows OS on Dell laptops, desktops, MacBook Pros, and Mac Minis.
  • Supported users with Teams, VPN services, Outlook, and printer installations.
  • Provided A/V support for 30 conference halls and performed daily checks.
  • Managed inventory and processed warranty, replacement requests for laptops, desktops, and MacBooks.

Education

Bachelor of Science from Nagarjuna University 

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