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Bhubaneshwar
Bikash Acharya

Bikash Acharya

Salesforce and Certinia Business Analyst

Technology / Internet

Bhubaneshwar, Khordha

Social

About Bikash Acharya:

Experienced CRM Specialist and Salesforce Business Analyst with 7+ years of expertise in CRM strategy, UAT validation, 
system integration, and compliance. Skilled in optimizing platforms, managing customer data, and collaborating with 
cross-functional teams and stakeholders to drive digital transformation.

Experience

CRM & Cloud: Salesforce CRM, Salesforce Sales Cloud, Salesforce Service Cloud, Certinia PSA, Certinia Billing Central, 
Apttus CPQ, Oracle EBS, Power BI
Change & Process Management: User Acceptance Testing, Requirements Gathering, Documentation, User Story 
Creation, Training Delivery
Test & Collaboration: Jira, Confluence, Zephyr, HP ALM, Test Link

Education

College of Engineering and Technology, Bhubaneswar Bachelor of Technology Computer Science and Engineering Jun 2014 - Sep 2017
GPA: 72%

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