
Biswajit Sen
Operation manager
Customer Service / Support
About Biswajit Sen:
- In my role as an Operation Manager at Harapriya Mohapatra Firm, I have successfully managed end-to-end business operations for over six years. My responsibilities included overseeing sales operations, ensuring profitability, and driving sustained EBITA growth.
- I managed a team of 20 members, focusing on performance appraisals, mentoring, and capability development. This experience has honed my skills in team management and leadership, which are crucial for optimizing business processes.
- Additionally, I maintained accurate financial records and handled day-to-day accounting, reconciliations, and cash flow management. This involved preparing detailed audit, MIS, and compliance reports, which required a keen eye for detail and strong organizational skills.
Experience
- Through strategic planning for sales and revenue expansion, I aligned operations with organizational goals, driving process efficiency initiatives that streamlined workflows and reduced operational costs. My ability to monitor key business metrics allowed me to identify areas for improvement and implement corrective actions effectively.
Education
BA in Economics honors
Related professionals
Professionals in the same Customer Service / Support sector as Biswajit Sen
Professionals from different sectors near Gurgaon, Gurgaon district
Other users who are called Biswajit
Jobs near Gurgaon, Gurgaon district
-
We are seeking an Operation Manager to oversee all operational activities responsible for assigning supervising all operational activities ensuring smooth working through organizing directing managing evaluating operations in areas facility management support services ensure team ...
New Delhi2 weeks ago
-
We're hiring - Assistant Manager/Manager (Operations Inbound CS) · Proven experience in managing end to end Customer Service Campaign. · Must have handled a team of agents including support staff. · Mandatory experience in the BPO Industry. ...
Delhi, NCR2 weeks ago
-
This is a full-time on-site position based in Delhi for an Operations Manager at Aadhaar Seva Kendra. · ...
Delhi, Delhi1 month ago