Chalapathy Rao

Designed and implemented credit and collections policies in collaboration with C-suite executives and Senior
leaders, reducing overdue receivables and aligning with business objectives.
Led a geographically dispersed team, ensuring consistent achievement of KPIs through effective management
and monitoring.
Built trust-based relationships as the primary liaison with key customer stakeholders, improving payment
timelines and minimizing disputes.
Resolved escalated customer issues with finance and sales teams, driving a 31% improvement in customer
satisfaction metrics.
Expert in AR ledger reconciliation, ensuring timely overdue reduction, risk mitigation, and consistent KPI
achievement.
Automated credit checks within SAP S4 Hana, reducing bad debt exposure by 27% and improving operational
efficiency.
Optimized AR workflows, achieving a 10% increase in process efficiency and faster reconciliation cycles.
Developed and maintained SAC reports, enabling data-driven decisions and accurate KPI tracking for
collections.

Masters in Business Administration (System Management) completed in December 2013.