
Chandramouli Gopalan
Technology / Internet
About Chandramouli Gopalan :
Professional having overall 19 years of Multiple engagements in Combination of Programs, Projects, Account Management, Quality Compliance, Product management , Process Optimization Agile Technical Engagement , Pre-sales, Customer and Contract Engagements
Experience
Customer & Contract Engagements: - Design, Feasibility study, Negotiations, Contracts review , obligations, Objectives, Preferences , Value additions
Account / Program/Projects Engagements- Transition, Tracking & Review, Execution, Quality & Audits, Resource allocation, Stakeholders communication, Mentoring, Facilitation, Networking
Operations:- Billing, Service order, Service requisition, Monthly, Quarterly updates, SLA / OLA agreements
Technical Engagement- Technical Project Management, Technical support , Estimation, SIT support, UAT support
Product Design: Product vision, mission, Market survey, Personas, MVP
Process improvement– Process Re-engineering, Process Optimization, Automation
Pre-sales: – Shaping RFP, Capture plan, Early stage proposals, Risk assessment, Org showcase, Technical and Market research, Past Projects , Case studies, Responses, Negotiation, Customer pain points, Opportunity Identification, Contractor management, Feedback mechanisms.
Education
Masters in Computer Applications
Certification on PMP (Project Management Professional)
Certification on Salesforce CPQ
Certified as AWS solution Architect - Associate
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