CHANDUSHA PERLA

Project-focused Operations & Business Analyst with 3+ years of experience driving productivity, SLA, accuracy, and turnaround improvements through data-driven decision-making and workflow optimization. Skilled in project coordination, stakeholder management, resource allocation, KPI reporting, and cross-functional execution. Built enterprise-level dashboards, standardized Power BI models, and automated Excel workflows using VBA, reducing manual work by 20+ hours/month per technician. Adept at translating business needs into operational and analytical solutions that enhance performance across multi-team environments.

Assistant Manager – Operations (Analytics)
Genpact | Chennai | August 2022– Present
• Improved productivity, SLA adherence, accuracy, and turnaround time by 10%
through structured KPI monitoring and governance.
• Automated a critical reporting workflow, saving 20+ hours/month per technician and 
eliminating repetitive manual effort.
• Built and maintained three analytical dashboards:
o Productivity Dashboard (Monthly) – Calculations and efficiency trends.
o Leadership Insights Dashboard (Twice Weekly) – Account-wide project metrics 
for leadership calls.
o Project KPI Dashboard – Incoming/outgoing volumes, quality, and client-facing 
performance views.
• Presented insights twice weekly to 10 stakeholders, driving informed decisions and 
improving operational alignment.
• Optimized resource allocation and workload distribution, improving deadline achievement 
and reducing rework by 20%.
• Designed a standardized Power BI data model adaptable across multiple projects; 
enabled seamless refreshes for real-time insights.
• Built VBA macros to automate complex Excel workflows, eliminating multi-step manual QC 
and production tasks and ensuring consistent output formats.

Bachelor's in Technology in Visvesvaraya National Institute of Technology Nagpur in Metallurgy with 8.57 CGPA