Chetali Chaudhary

My work history includes Duty officer for Airlines, trainer for communication, customer services, soft skills and personality development. Prepared the employees for English speaking, airline operations and represented them as airlines front faces. I have several years of experience interacting with international and domestic customers. I also have worked in OTC department for business accounting. And I have published my own written Novel on public platforms.

Total experience 10 years 6 months 2 & half years experience in Otc (order to cash) Business accounting as a MT management Trainee. 5 Years of Experience as Team Lead in airline’s operations and 3 years in training department.

 • Worked with Genpact at Hyderabad in OTC (order to cash) department related to customer handling B2B & B2C and business accounting.

 • Worked with Tata Singapore airlines (Vistara Airlines) as Customer Service Executive (Team Lead Portfolio) at Pune in Customer service Department and lead a 20 FTE team and trained them for operations, communication and personality development.

 • Worked with Spice Jet Airlines as a Duty Supervisor in Head office in Operation control department (aircraft planning) at Gurgaon.

 • Worked with Air India Sats as a Duty officer / Team lead at Delhi Int. Airport T3 in Customer handling department and handled 30+ FTE team. • Two years experience as trainer with Air India Sats, ground handling company for soft skill, communication and personality development.

 • Worked with GMR as Customer service agent (on job training,Internships) at Delhi Int. airport.

B.sc In Science 67% (2009)-Regular

 Diploma in Airport Management and Customer service (2008) 

Diploma in Computer (2008) 

12th Intermediate 61% (2006) 

10th High School 61% (2004) 

Lean trained and certified through Genpact in 2021.

Diploma in kathak dance and vocal music. (Additional qualification).