Chetan Sharma

Seasoned Business Analyst offering 5+ years of IT and Non-Banking Financial industry success. Expert on business and system requirements, UAT and end user training, research and UX design modelling

Lead Business Analyst – Advatix APAC (2024–2025)

Led market and gap analyses to identify and resolve bottlenecks in business productivity.

Mapped process-specific and functional requirements.

Conducted stakeholder interviews and trained new staff on business operations.

Supported testing teams with functional reviews and UAT.

Lead Assistant Manager (Business Analyst) – EXL Services (2022–2023)

Created BRDs, FSDs, and managed business documentation.

Delivered Power BI and Excel-based business reporting.

Modeled workflows using MS Visio and Bizagi.

Delivered digital transformation projects, including work for AON.

Conducted user training and managed end-user documentation.

Digital Solutions Manager (Sr. Business Analyst) – Infoaxon Technologies (2019–2022)

Managed digital transformation projects and mobile app design (UI/UX).

Handled domestic and international development projects (e.g., Hyundai IONIC microsite, UK government CBL app, Poonawalla Finance).

Business Analyst – Muthoot Finance (2019–2022)

Managed CRM system enhancements through CR handling and documentation.

Designed UX wireframes using Axure RP and Adobe XD.

Conducted UAT, research analysis, and vendor assessments.

Led AI and RPA implementation projects (e.g., Voice Bot AI, KYC digitization, CRM revamps).

IT Analyst – IBM India (2015–2017)

Delivered IAM services using ITSM tools like Assyst, JIRA, and VMware.

Worked on international service delivery and client management.

Developed business presentations and handled troubleshooting for systems.

Certifications: CBAP (IIBA Certified)

MBA in Business Analytics, IMT Ghaziabad

B.Sc. in Information Technology, Kuvempu University