Chirag Zala

Windows Systems Engineer with over 10 years of experience in healthcare IT managed 
services. Expert in Windows Server Administration (2012/2016/2019), Azure Cloud, 
Certificate Lifecycle Management (SSL Certificates), and ITIL processes. Strong knowledge 
of event monitoring tools, patching, security compliance, and incident/change management. 
Adept at providing on-call support, creating runbooks, and collaborating with global teams. 

Senior Systems Engineer
Veradigm India Private Limited, Vadodara (April 2025 – Sep 2025)
- Manage and maintain hosted environments while owning and resolving assigned incidents 
and tasks.
- Administer Windows Server, SQL Server, Failover Clustering, App-V, and RDS.
- Lead certificate lifecycle management including monthly and yearly renewals, IIS binding, 
cleanup, and validation.
- Perform CVE vulnerability remediation, AD CIP remediation, gMSA account and security 
group creation.
- Configure and publish RD Web Apps from RD Gateway servers to Parallel RAS farms in 
Azure.
- Provide after-hours on-call support and backup support for US teams.
- Create and maintain technical documentation and runbooks on Confluence.
- Work on Jira and ServiceNow cases ensuring proper updates and closure.
- Mentor junior administrators and support escalated technical issues.
Systems Engineer
Allscripts India LLP, Vadodara (Jan 2022 – Mar 2025)
- Supported clients with Windows Server and SQL environments, troubleshooting and 
maintenance.
- Managed ServiceNow tickets, ensured SLA-based resolution, and provided after-hours 
support.
- Assisted in certificate renewals and binding activities with stakeholders.
- Participated in MI bridge calls, providing technical input to reduce downtime.
- Acted as backup for US-based resources during off-hours.
NOC Support Engineer
MRI Software, Vadodara (Aug 2020 – Jan 2022)
- Supported Windows Servers (2008/2012/2016), including patching and troubleshooting.
- Monitored infrastructure using LogicMonitor, resolving alerts and incidents.
- Performed daily backup checks (Rapid Recovery & Veeam), troubleshooting failures.
- Installed, upgraded, and uninstalled third-party software.
- Attended major incident calls, assisting in RCA and faster resolution.
Associate System Support Engineer
Allscripts India LLP, Vadodara (Jul 2017 – Jul 2020)
- Managed and maintained 3800+ Windows Servers across production and non-production.
- Led patching activities, including CAB approvals and stakeholder coordination.
- Troubleshot DNS, DHCP, clustering, VMware, and NetApp storage issues.
- Monitored system health via ITOM, AppDynamics, and Nagios.
- Documented processes, performed RCA, and mentored new joiners.
Wintel Server Support Engineer
Atos India Pvt. Ltd., Vadodara (Dec 2014 – Jul 2017)
- Managed and maintained 10,500+ Windows Servers (2003/2008/2012).
- Administered patching via SCCM and performed hardware troubleshooting with HP 
vendors.
- Supported AD, user management, password resets, and network access provisioning.
- Led bridge calls for server outages and performed RCA.
- Created runbooks and SOPs for knowledge sharing and onboarding. 

Master of Science (IT), Shipra College of Computer Science & Technology, Rajkot – 75.33% 
(2023–2025)
Bachelor of Computer Application, Shipra College of Computer Science & Technology, Rajkot 
– 66.62% (2021–2023)
Diploma in Electronics and Communication, Atmiya Group of Colleges, Rajkot – CGPA: 8.09 
(2010–2013)
Higher Secondary (Science Stream-PCM), Lalbahadur Shastri Vidhyalaya, Rajkot (2011)
Secondary, Vikas Vidhyalaya, Rajkot (2008)