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DarshanT Notaria

DarshanT Notaria

Contact Centre Team leader

Customer Service / Support

Mumbai, Maharashtra

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About DarshanT Notaria:

Young energetic leader with over 4 years of experience handling a team of 20 customer service agents working for a US banking process.

Proven track record of effectively managing team and helping business achive the required targets.

Key KPIs managed are Shrinkage, attrition, productivity, AHT, NPS, customer satisfaction (FCR), sales & cross sell.

Experience

Working for a US banking process with Concentrix India.

Handling a team of 20 customer service agents.

Key KPIs include managing teams performance on AHT, NPS & sales numbers along with saving attrition and managing shrinkage below 9% (planned + unplanned).

Being a Sr. Team leader also have to take interviews for new hires as part of recruitment.

Education

Completed my HSC with 65% marks in 2015 from Mumbai University in Science.

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