David c

Problem-solving & reporting skills
 Analytical and multitasking skills
 Ability to construct and work to deadlines
 Excellent communication and interpersonal skills
 Critical Thinking & Decision Making skills
 Communicating technical problems and solutions
to non-technical users and stakeholders

Application Support/ customer Support :
Organization : Royalcare Super Speciality Hospital Pvt Ltd, Coimabatore ,India. (450-Bedded)
HMS : Suvarna Technosoft, Hyderabad, India.
Period : Nov – 2016 to Till date.
Job profile & Responsibilities:
 Assisted user with technical issues via email, telephone and ticketing.
 Troubleshot and resolved application issues escalated from end users.
 Coordinate resolutions with development team and client or end user.
 Work in team environment to complete all testing activities according to schedule.
 Engaged and built relationships with customers and other IT Production teams.
 Reported Development using SQL queries and Crystal Reports and Business Objects.
 Performed Customer Support related to reports and data exports.
 Provided ongoing troubleshooting and problem solving techniques, application support
and problem management related to HMS patient care,clinical view,lab, radiology,order
entry, pharmacy,inventory.
 Provide Level 2 and Level 3 Production and Non-Production Support for application
Issues.
 Responsible for day to day operations strong analytical and problem resolution skills
continuous focus on solution
 Create and designing the all type of barcode labels and .prn files for applications and
troubleshooting also.
 Improved the performance of the application by rewriting the SQL queries.
 Provided user training and production support.
 Troubleshooting all printer’s technical issues ( Laser, Barcode, Patient Card , Network
printer )
 Trained new employees and explained protocols clearly and efficiently.
 Perform on-site and off-site technical support via remote application (Team viewer,
Anydesk) .
 Supporting at HMS with all modules (Hospital, Nursing, Inventory, EMR and Billing,
Ticketing, Lab, Lis, Icca, Pacs, Tele-consulting, etc..).
 Restore and Backup of the database files and then import and export data into the
sql server.

Electronics and Communications Engineering ( 2006 -2010 )
Mount Zion Engineering affiliated to Anna University - Chennai.

M.Tech-Science and Technology ( 2013 – 2015 )
Anna University Regional Centre - Coimbatore