
Debangan Roy
Customer Service / Support
About Debangan Roy:
Dedicated customer care agent with a track record of providing outstanding assistance and guaranteeing client happiness. With my expertise in using Zendesk for live chat, phone, and email ticket resolution, I have helped businesses expand and operate more efficiently in fast-paced settings. My work with Yaper and Fix Health has sharpened my skills in process optimisation, improving user experiences, and anticipating problems before they arise.
With a solid background in computer science engineering and fluency in Bengali, Hindi, and English, I am excellent at establishing rapport with clients and overcoming communication barriers. I'm excited to keep advancing significant technological and customer service solutions since I'm passionate about operational innovation and customer excellence.
Experience
I have a dynamic background in customer service and healthcare support. Currently, I work as a Customer Service Representative at Yaper, handling inquiries via Zendesk’s live chat, email, and phone to resolve issues promptly and improve customer satisfaction. I also collaborate closely with the operations team to streamline processes and boost revenue. Prior to this, as a Customer Support Intern at Fix Health, I optimized patient scheduling, ensuring timely appointments and smooth session flows. Throughout my career, I have showcased strong problem-solving abilities, a proactive mindset, and excellent communication skills across dynamic environments.
Education
B Tech in Computer Science Engineering
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