deepa iyer

A versatile, open minded, quick learner & goal oriented who thrives in a Fast-paced environment with 4+ years of work experience as Senior Change Coordinator in planning, maintaining, Change Management, risk management, customer service, team management, vendor management, program development & delivering project results. Ambitious team leader seeking an opportunity to utilize my analytical & managerial ability in a way that is mutually beneficial to both myself and my company.  

• Responsible for end-to-end service delivery.
• Experience in handling global customers such as Netherlands and Italy. currently handling 15 Italy customers & more than 20 Netherlands customer.
• Hands on experience of using Remedy tool. 
• As a senior executive and being the first point of contact for customer our work is to understand need of services that our customer wants from our organization. 
• Provides project updates on consistent basis to various stakeholders about strategy, adjustments and progress. 
• As per customer need, we works as a bridge between our client and our internal teams to provide required services to customer within given service lead time. Our work is to review change plans and schedules. 

Bachelors in Information Technology.