Dhanraj Sinh Vaghela
Customer Service / Support
About Dhanraj Sinh Vaghela:
•Compliance monitoring for several key aspects like hygiene and processes adherence •Driving innovation and optimising to promote efficiency by finding different approach •Escalation management from client as well BO side with RCA and initiative to stop such escalation from repeating proactively •Direct site wise calibrations for different LOBs •Aid team members to optimises work flow to achieve goals •Monitoring different LOBs (Prepaid/Postpaid/Pre2Post) which includes IBCC,OBCC and sales •Agent engagement by developing training & development methodologies, monitoring their KPIs, acknowledging them for their achievements and coaching them the organisational objective in order to deliver a consistent performance.
Experience
Sr. Quality Analyst Tech Mahindra Gandhinagar (17 Dec’21 - Till date) Quality Analyst Tech Mahindra Gandhinagar (16 Jun’21 - 16 Dec’21)
Education
Currently pursuing degree in law at Siddharth law collage Gandhinagar Gujarat Completed my bachelors in Arts with English major from Gujarat university College sector-15 Gandhinagar Completed 12th from CBSE board.
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