
Dhiren Gandhi
Customer Service / Support
About Dhiren Gandhi:
- 19 years of diverse experience in Operations and Business Development within the Telecommunications & Weather forecast industry, with a strong focus on Business Development & relationship maintenance, Project Management, networking projects, installation and commissioning, and operations and maintenance.
- Currently holding the position of Head of Operations & Business Relationship at NCML, overseeing the generation of new business opportunities, nurturing partnerrelationships, and spearheading diverse business streams.
Adept at planning, implementing, and supporting project activities, maintaining passive infrastructure, and configuring variousranges of telecomand electrical equipment for optimal performance.
- Skilled in managing billing and collections, streamlining business processes, and achieving financial targets through effectiveimplementation and manpower handling.
- Proficient in leading and developing high-performing teams, with a strong focus on fostering a collaborative and innovative work culture to drive operational excellence and business growth.
- Orchestrated the successfulimplementation of SOPs, resulting in streamlined business requirements and achieving a significant revenue increase of over 44% through effective AWS utilization and optimization.
- Spearheaded the collection of long-pending dues amounting to over 200 million, renewing AWS operations in multiple states and contributing to increased profitability.
- Led the successful acquisition of new business, securing over 1100 AWS at various states, resulting in a substantial revenue increase of 50Cr.
Experience
- 19 years of diverse experience in Operations and Business Development within the Telecommunications & Weather forecast industry, with a strong focus on Business Development & relationship maintenance, Project Management, networking projects, installation and commissioning, and operations and maintenance.
- Currently holding the position of Head of Operations & Business Relationship at NCML, overseeing the generation of new business opportunities, nurturing partnerrelationships, and spearheading diverse business streams.
Adept at planning, implementing, and supporting project activities, maintaining passive infrastructure, and configuring variousranges of telecomand electrical equipment for optimal performance.
- Skilled in managing billing and collections, streamlining business processes, and achieving financial targets through effectiveimplementation and manpower handling.
- Proficient in leading and developing high-performing teams, with a strong focus on fostering a collaborative and innovative work culture to drive operational excellence and business growth.
- Orchestrated the successfulimplementation of SOPs, resulting in streamlined business requirements and achieving a significant revenue increase of over 44% through effective AWS utilization and optimization.
- Spearheaded the collection of long-pending dues amounting to over 200 million, renewing AWS operations in multiple states and contributing to increased profitability.
- Led the successful acquisition of new business, securing over 1100 AWS at various states, resulting in a substantial revenue increase of 50Cr.
Education
Diploma in Electrical from Tolani FoundationAdipur (Gujarat Govt.) in 2008(correspondence)
Electrical Service Technician from Technical EjectionBoard Gujarat in 2001
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