DHIRENDRA PANDEY

 Core Competencies

 Technical Skills

 Achievements

 Education

 Personal Details

Date of Birth: 4th February 1978

Languages Known: English and Hindi

Present Address: A7/1001 , Avalon Rangoli, Sector-24 , Dharuheda, Rewari

Permanent Address: VILL- Ramepur, Post+Dist- Ballia, UP

 Profile Summary

• Accomplished quality management professional with 22 years of experience in the Automobile OEM sector, specializing in Process and Supplier Quality Assurance across 2-wheeler and commercial vehicle manufacturing.

• Driving quality operations as the Head of Quality at Lumax Green Fuel Energy Limited, complying with industry standards and driving enhancements in quality processes.

• Proven expertise in strategic quality leadership, driving end-to-end quality processes, including APQP, FMEA, SIX SIGMA BLACK BELT , SPC, PPAP, MSA, GD&T, POKE-YOKE, VDA 6.3 and Statistical Process Control, ensuring high reliability and compliance across manufacturing operations.

• Strong track record in supplier development and evaluation, including quality improvement programs, process audits, and supplier performance upgradation, leading to measurable reductions in PPM, warranty claims, rework, and production losses.

• Hands-on experience in new product development (NPD), driving casting, forging, machining, and assembly processes, ensuring first-time right quality for complex components and supporting mass production launches with robust control plans.

• Skilled in customer complaint resolution, field failure analysis, and RCA using 8D, Ishikawa, Pareto, why-why analysis, ensuring timely corrective actions.

• Excellence in implementing and maintaining QMS systems (IATF 16949, ISO 9001 , VDA 6.3), conducting internal audits, and ensuring compliance in third-party and customer audits.

• People-oriented leader with skills in mentoring cross-functional teams to enhance technical competence, drive process improvements, and foster quality excellence.

 Career Timeline

 Work Experience  

Lumax Green Fuel Energy Limited, Manesar

Apr 2025 – Till Date | Head –  Quality | Apr 2025 – Present

• Orchestrating enterprise-wide reduction in customer complaints by implementing robust corrective measures and establishing clear expectations with key stakeholders.
• Ensuring audit excellence by maintaining full compliance and achieving zero non-conformities across internal, customer, and third-party audits.
• Steering supplier performance management, conducting assessments, and deploying Supplier Quality Improvement Programs to enhance reliability and quality outcomes.
• Leading root-cause analysis of field failures and production issues, leveraging Why-Why analysis, 8D, and CAPA/A3 methodologies to deliver systemic process improvements.
• Driving quality strategy execution, integrating advanced quality tools and statistical process techniques to stabilize operations and support continuous improvement initiatives.
• Managing QMS governance and capability building including VDA 6.3,  skill development, monthly PPM reduction planning, and interventions for underperforming suppliers.

Highlights

• Successfully developed CNG Ferule-less Tube Profile (working pressure >200 Bar) for Maruti Suzuki, the first time in India.
• Realized a substantial decrease in customer complaints, maintaining a zero-complaint record through proactive and effective quality management strategies.
• Achieved audits with zero non-conformances in VSA and IATF audit.
• Formulated and implemented a monthly PPM reduction strategy, pinpointing and rectifying weak areas in supplier performance to foster continuous improvement.
• Established a robust feedback loop with customers to proactively address quality concerns, leading to a 17% improvement in customer satisfaction ratings.

Subros Limited, Manesar

Nov 2015 – Apr 2025 | Senior Manager – Process and customer Quality 

Drove new project mass production launches, obtaining approvals through QACM/PPAP and ensuring smooth transition and IFC control as per customer requirements.

• Coordinated new product development , approving PPAPs and measurement processes, and ensuring suppliers could deliver consistent quality.
• Upgraded low-performing assy lines, monitoring incoming PPM, managing and reducing reducing manufacturing losses due to process defects.
• Implemented Statistical Process Control (SPC) and measurement techniques to sustain and improve product quality.
• Conducted fitment and machining trials, resolving customer complaints on BOP parts, and providing feedback to drive process and product improvements.
• Investigated field failures and manufacturing line issues using Why-Why analysis, 8D, and CAPA/ A3 methodologies, ensuring timely complaint closure and deployment of CAPA.
• Led quality audits, educating Supervisors and driving process/ system enhancements, preparing PPM reduction plans, and driving productivity improvements.
• Managed QMS documentation per ISO/ IATF 16949/ VSA standards.
• Worked as a certified ISO 9001/ IATF16949 internal auditor; contributed to Zero Kilometer Failure Analysis Team.

Highlights

• Maintained zero customer complaints at Heat exchanger  for 2 consecutive years.
• Led implementation of a data-driven decision-making framework that improved supplier evaluation processes for a 9 % increase in supplier compliance with quality standards.
• Initiated a cross-departmental quality improvement task force that successfully identified and resolved 7 critical quality issues, enhancing overall product reliability.
• Upgraded 2 key suppliers, reducing rejection PPM from 11,500 to 600, achieving zero manufacturing loss, zero lot rework, and zero warranty claims.

Eicher Engines, Alwar

Feb 2013 – Oct 2015 | Deputy Manager – Process & NPD Quality 

Addressed customer complaints stemming from component failures in machined parts, castings, and forgings, ensuring swift resolution and minimizing impact.

• Worked with suppliers on new product development, approving PPAPs and measurement processes to confirm capability for quality in casting, forging, and machined components.
• Upgraded performance of low-rated suppliers, tracking incoming PPM, managing lot segregation/ repairs, handling warranty claims, and mitigating manufacturing losses.
• Implemented Statistical Process Control (SPC) and Cpk analysis.
• Conducted fitment and machining trials, providing actionable feedback to product design and vendor development teams for process and drawing improvements.
• Investigated field failures using Why-Why analysis and 7 QC tools, driving timely corrective actions and deploying lessons across relevant operations.
• Managed manufacturing line issues related ,  applying CAPA and 8D methodologies to ensure rapid and effective resolution.
• Led supplier audits and quality enhancement initiatives, fostering process improvements and ensuring compliance with ISO/IATF 16949 standards.
• Oversaw departmental QMS activities and contributed to the Zero Kilometer Failure Analysis Team to uphold product reliability from inception.

Highlights

• Achieved 0 leakages from engine joint parts, improving customer satisfaction.
• Implemented a supplier training that resulted in a 22% improvement in quality ratings.
• Conducted extensive root cause analysis on recurring quality issues, leading to the implementation of corrective actions that reduced warranty claims by 7%.

Ashok Leyland Ltd., Pant Nagar

May 2009 – Feb 2013 | Assistant Manager – QA (Process and Supplier)

• Resolved customer complaints related to supplier machined parts, including castings and forgings, by investigating failures and implementing corrective actions.
• Approved supplier PPAPs and measurement processes for new casting, forging, and machining components, ensuring quality systems and consistent part production.
• Drove supplier improvement initiatives, enhancing process standards, raw material quality, shop floor practices, packaging standards, and overall supplier quality ratings.
• Applied 7 QC tools and 8D problem-solving methodologies, SPC, and conducted root cause analysis to resolve quality abnormalities and non-conformances.
• Conducted cross-functional technical reviews, process and quality system audits, and participated in Zero Kilometer Failure Analysis.
• Contributed to PPM reduction plans and manufacturing quality maturity improvements.

Highlight: Led the Banner Project, reducing oil leakages from engine sealing areas from 12% to 3% through process standardization and design modifications.

Yamaha Motor India Ltd., Noida

Nov 2002 – Apr 2009 | Assistant Manager – QA (5C parts & Gear Shop)

• Drove FZ Head Cylinder development from machining perspective, providing guidance and shop floor support to the production team via set-up approvals and periodic checks.
• Implemented engineering drawing modifications on machine shop and assembly lines.
• Conducted process/ product audits, and process capability studies, implementing corrective actions using 7 QC tools (Ishikawa, Pareto, why-why, histogram, control charts).
• Analyzed warranty parts and customer returns, working with production engineers and operators to determine root causes for rejections/variations & facilitate problem-solving.
• Monitored in-house assembly quality issues and customer complaints, driving timely resolution and improving overall quality performance.

Highlight: Designed 8 receiving gauges to inspect 33 linear, angular, and positional dimensions, reducing production cost and rejection probability.